Artifact Signing organisation identity validation failed after successful AU10TIX verification

Pessy Chinda 0 Reputation points
2026-11-05T20:36:45.8133333+00:00

Our UK-registered company, PURENAIJAENT LIMITED, submitted a Public Organisation Identity Validation request for Azure Artifact Signing.

The representative successfully completed AU10TIX government-issued ID and facial verification and received a Verified ID credential.

However, Azure subsequently marked the organisation validation as Failed, without providing a specific rejection reason.

The corporate website and Microsoft 365 email addresses are operational.

Our Azure Basic support plan does not permit submission of a technical support ticket without purchasing an additional support plan.

Could a Microsoft Artifact Signing moderator assist with identifying the failure reason or arrange a private review of the validation request?

We can provide the identity validation ID privately through an authorised Microsoft support channel.

Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Zoha Fatima 675 Reputation points
    2026-11-09T19:57:06.0133333+00:00

    Hi Pessy,

    Receiving the AU10TIX credential means it was issued to your representative. Artifact Signing still needs to receive that credential and validate the company. The Failed status alone does not show which step failed. Artifact Signing validation guide

    Since Basic support blocks a technical ticket, ask a Microsoft moderator here for a private follow-up. Before submitting a new request, ask whether Artifact Signing recorded the credential and whether the validation team can identify the check that failed. Keep the validation ID for that private exchange. Artifact Signing support

    Thank you. Feel free to reply if you need more help.

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