Account is blocked.

Welcome Cindy and Paul Viar,

Thank you for posting on Microsoft Q&A. I'm sorry the Adventure gate has been stuck for 4 days, and that you can't switch to other Wordament games. That's frustrating, especially when you've already earned the stars.

To help narrow this down, could you please tell me:

• Are you playing Wordament on a Windows 10 PC, from the Microsoft Store app? Or are you playing on a phone, tablet or website?
• When the gate freezes, does the whole game stop responding? Or does only the gate fail to open while the rest of the screen still works?
• Are you signed in to the game with your Microsoft account? You can check this in the top corner of the game's main screen.
• Do you see an error message? If so, please share its exact wording or a screenshot.

In the meantime, please try the steps below:

Step 1: Fully restart the game and your PC

• Press Ctrl + Shift + Esc to open Task Manager
• If Microsoft Wordament is in the list, select it and click End task
• Restart your PC. Then open Wordament again and check whether the gate opens

Step 2: Make sure you're online and signed in Your stars and Adventure progress sync with your Microsoft account. Make sure your PC is connected to the internet and that the game shows you as signed in. If it doesn't, sign in from the game's main screen, wait a minute for your progress to sync, and then try the gate again.

Step 3: Update the game and Windows

• Open Microsoft Store, click Library (or "…" > Downloads and updates), then click Get updates
• Go to Settings > Update & Security > Windows Update and click Check for updates. Install any updates you find, then restart your PC.

Step 4: Repair the game, then reset it if needed

• Go to Settings > Apps > Apps & features
• Find Microsoft Wordament, click it, and select Advanced options
• Click Repair, then open the game and test the gate again.
• If the gate still won't open, go back to the same page and click Reset

Looking forward to your update.