Persistent 0x00000116 Issue

Question

Persistent 0x00000116 Issue

Rafael Silva 0

Hi!

My pc has been pretty unstable lately and I am looking for a fix. I've tried reinstalling my graphics drivers using a DDU, resitting my RAM and GPU but the issue still persists. This error usually comes in waves. Sometimes it doesn't happen for months at a time, sometimes it happens 3 or 4 times a day.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffa089f3e7c010, 0xfffff8002f88be40, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\Minidump\110126-9171-01.dmp. Report Id: e0e3b3d2-1782-4cb0-ad63-f0e352177f94.

I don't get a BSOD, my pc simply freezes or the image turns black. Usually the audio goes out for a second and comes back pretty much instantly.
Here is the minidump: https://1drv.ms/u/c/7c3e12f3157f4e21/IQA17J1xPLiiTIDtOkuDafsLAS7maO_vG5MrXRoHnzAeDqQ?e=JgwMgb
If there is anything else I can provide to help find a solution please let me know :)

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2 answers

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Answer 1

DaveM121 946.1K Independent Advisor

Your minidump file does indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

1

Open the old Control Panel.

Set View at the top of the old Control Panel to large icons.

Open the Power Options applet.

On your current Power Plan, click Change plan Settings.

Click 'Change Advanced Power Settings'.

Expand the PCI Express setting in the resulting list.

Disable all settings in the 'Link State Power Management' section.

Restart (not shut down) your PC to apply the change.

2

If that does not resolve the problem.

I see you have already used the DDU method in Safe Mode, the best option is to perform that process again and go to the Nvidia website to install a couple of slightly older versions of the drivers they provide to find a version that is stable on your system.

Rafael Silva 0 Reputation points

2026-11-03T13:34:13.98+00:00

Hi! First of all thank you for taking the time to help me.
I have tried the first of your proposed solutions and it didn't help. It crashed again. Here is the minidump if it helps https://1drv.ms/u/c/7c3e12f3157f4e21/IQATokHR-B_JTIR7XH5wgWIUAUbKQR1XrqghCO9kQ0HigtM?e=MsxVzj
I have had this issue for a couple of years now and throughout these years I have attempted your second proposed solution to no avail.
DaveM121 946.1K Reputation points Independent Advisor

2026-11-03T13:45:05.9333333+00:00

Your new minidump file also indicates the Nvidia drivers as the cause of the crashes, there is no other problem indicated on your system with Windows or drivers.

If you are unable to find a version of the driver that stabilizes your system, it would be best to take your system to a PC Repair Shop to have your graphics tested for a fault.

Answer 2

0x00000116 is VIDEO_TDR_FAILURE. It means Windows tried to reset the display driver after a GPU timeout and recovery failed. This matches the symptoms described: freezes, black screen, and recovery attempts around graphics activity.

Since DDU, RAM reseating, and GPU reseating were already tried, the next supported troubleshooting path is:

Check Event Viewer for related driver/device errors
- Open Event Viewer and review the System log around the crash time.
- Look for display, GPU, or other device errors that occurred at the same time.
- This can help identify the faulting device or driver.
Update or disable the identified display driver
- If the bug check or logs identify a specific driver, update it from the hardware manufacturer.
- If a recent driver version is involved, testing a different driver version is consistent with the accepted resolutions in similar cases for 0x116, especially when the display driver is the cause.
Update graphics-related software
- Make sure DirectX, OpenGL, and any graphics-intensive apps or games are fully updated.
Check hardware stability factors called out for 0x116
- Remove any overclocking.
- Verify memory configuration/timings are correct.
- Check for insufficient cooling or insufficient power.
- Confirm there are no defective parts involved.
Run Windows Memory Diagnostics
- In Control Panel search, enter Memory.
- Select Diagnose your computer's memory problems.
- After the test, open Event Viewer and check the System log for MemoryDiagnostics-Results.
Check Device Manager
- Look for devices marked with !.
- Open the device properties and review the events log for the driver.
Try Safe Mode to isolate the issue
- Go to Settings > Update and Security > Recovery > Advanced startup.
- Then select Troubleshoot > Advanced Options > Startup Settings > Restart.
- After restart, choose 4, 5, or 6 for Safe Mode.
- If the issue does not occur in Safe Mode, that points more strongly to a driver or loaded software issue.
Run hardware diagnostics from the PC manufacturer
- This is useful because 0x116 can also be caused by hardware, cooling, or power problems, not only the driver.

If the minidump identifies a display driver such as nvlddmkm.sys, that indicates the NVIDIA display driver module as the faulting module in the dump analysis pattern shown for this bug check.

References: