WUDFRd Driver Failure (0xC0000365) causing UI screen freezes?

Thank you for that information. In this case, let us make sure that there are no software-related issues on the PC.

Let us start by disabling unnecessary running services on the PC if that resolves the issue, manually turn on each service to determine which app is causing the issue:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-run-in-place-upgrade-in-windows-11/4d469147-2747-4dcb-88a4-aae9273a4500

Hi, thank you for the information. Can we perform a clean installation of the GPU using the AMD Cleanup Utility? Just to make sure that the clean installation goes correctly, kindly follow the steps below:

Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html

Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

Install AMD Radeon and automatically detect the AMD driver:

https://www.amd.com/en/resources/support-articles/faqs/GPU-131.html

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Programs). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi, thank you for replying. Upon checking and analyzing the event logs, there are multiple Device: ROOT\DISPLAY\0000 errors. May I know the make and model of your Graphics card? So that I can provide you steps wherein we will do clean installation of the graphics card driver.

Hi, I'm Bernard. I'm happy to help!

Based on the initial inputs you have provided, it seems that there is a graphics-related issue on the PC. Moreover, can you please check the System logs on the PC so I can further examine the root cause of the issue?

To share the System logs, please follow the steps in the link below:

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Note: You can also use your preferred cloud storage to upload and share the logs.