copilot free daily limit reached after only 2-3 messages

amir lamborghini 0 Reputation points
2026-10-31T09:24:14.43+00:00

Hello,

For the past several days, my personal free Copilot account has been reaching its daily usage limit after only 2 or 3 normal text messages.

Previously, I could send around 20–25 messages per day without any issue. This is a sudden and significant change.

The issue occurs:

On both my phone and laptop.

In multiple separate, normal conversations.

Using the same Microsoft account.

Repeatedly over several consecutive days.

Copilot displays this message: "You've reached your daily limit. Check back at 3:30 AM."

Could you please investigate whether an incorrect usage restriction has been applied to my account, or whether this is a wider service issue affecting other users?

I would appreciate a technical explanation and assistance.

Thank you.

Microsoft Copilot | Windows Copilot | App

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  1. AI answer

    2026-10-31T09:25:18.4+00:00

    Because the same personal account reaches the limit after 2–3 ordinary messages on multiple devices over several days, report it from Copilot and then contact Microsoft Support to request an account-level quota review.

    Microsoft does not publish a fixed daily prompt allowance for free Copilot. Free use is subject to available capacity and limits, and Microsoft states that limits can vary by feature, entry point, and system conditions and may change over time.^1^^2^

    There are recent public reports matching the 2–5-message symptom, but no cited official Microsoft advisory confirms that a widespread incident—or a new fixed 2–3-message limit—is currently in effect.^3^

    Report the problem with diagnostic evidence

    In the Copilot app:

    1. Select the ellipsis (…) in the upper-right corner.
    2. Select Send feedback.
    3. Select Report a problem.
    4. Include:
      • The exact message: “You've reached your daily limit. Check back at 3:30 AM.”
      • The approximate date and time of each occurrence, including time zone.
      • That only 2–3 normal text messages preceded the restriction.
      • That it reproduced on both phone and laptop, in multiple new conversations, with the same personal Microsoft account.
      • App version, operating-system versions, and whether the prompts used plain chat rather than images, files, Voice, Vision, Tasks, or Cowork.
      • A screenshot with personal information removed.

    These are the official in-app reporting steps, and Microsoft specifically requests the start time, device, operating system, and screenshot.^4^

    Request an account-level review

    A public Q&A forum cannot inspect backend usage records or remove an account restriction. On Windows:

    1. Open the Get Help app.
    2. Search for Copilot daily limit reached after 2 messages.
    3. If the suggested resources do not resolve it, select Contact Support.
    4. Choose the affected Microsoft/Copilot service and select Confirm.
    5. Use an available chat or callback option.
    6. Ask support to check:
      • Whether the displayed limit matches actual server-side usage.
      • Whether an account-specific throttle or entitlement state is present.
      • Whether the timestamps correlate with a known service incident.

    Attach the same evidence submitted through Report a problem. Contact methods vary by region, scenario, subscription, and operating hours.^5^

    If the account has a Microsoft 365 Personal, Family, Premium, or Pro subscription, also open the Microsoft account’s Services & subscriptions page and record the displayed limit or AI-credit status for the support case. Microsoft documents that this is where subscribers can view tracked AI usage.^6^

    Since the behavior already reproduces across phone and laptop, repeating cache clearing, reinstalling, or switching browsers is unlikely to distinguish an account-side limit from service-side capacity enforcement.

    References

    1. Copilot App Updates for Personal, Work, and School Accounts | Microsoft Support
    2. How AI usage works across Microsoft 365 subscriptions for individuals
    3. My free Copilot account is being blocked with a “daily limit reached ...
    4. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
    5. Get Help for Microsoft personal account users | Microsoft Support
    6. How AI usage works across Microsoft 365 subscriptions for individuals | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
    2026-11-03T08:56:21.74+00:00

    Hello amir lamborghini,

    I can understand why this sudden change would be concerning, especially when you were previously able to send around 20–25 messages and are now being stopped after only two or three ordinary text messages.

    Since the same limit follows your Microsoft account across both your phone and laptop and also appears in separate conversations over several consecutive days, this does not appear to be an issue isolated to one device or one Copilot conversation. However, the information available publicly does not allow us to confirm whether this is an account-specific restriction, a temporary capacity limit, or a broader service-side issue.

    Please note that this is a user-to-user support forum. Moderators and community contributors cannot access your Copilot usage records, inspect account-level restrictions, or change a server-side limit. The most useful next step would be to submit feedback directly from Copilot and include the exact reset time shown in the message, the approximate time the limit was triggered, and the fact that only two or three normal text prompts were used.

    You may also contact Microsoft Support and ask whether the displayed limit corresponds to the actual usage recorded for your account. Providing the same details and a screenshot with personal information removed may help the support team investigate the issue more effectively.

    It would also be helpful if you could update this thread afterward. That may help other users experiencing the same unexpected behavior understand whether the issue is account-specific or more widespread.

    I hope the usage limit returns to normal soon. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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