how to fix "This is taking longer than usual Copilot is still loading. You can keep waiting or try again."

Question

how to fix "This is taking longer than usual Copilot is still loading. You can keep waiting or try again."

Rujhin Celis 0

**hi copilot i have a problem it said "**This is taking longer than usual

Copilot is still loading. You can keep waiting or try again." its been doing this for 2 days now

abc abc 0 Reputation points

2026-11-04T18:16:45.1866667+00:00

i have an office and one pc also has this problem "Etwas hat nicht funktioniert.

Copilot konnte nicht geladen werden. Überprüfen Sie Ihre Verbindung, und versuchen Sie es noch mal." and "Der Vorgang dauert länger als üblich.

Copilot wird noch geladen. Sie können weiter warten oder es erneut versuchen."

i'll try to repair it.
Clary-N 18,945 Reputation points Microsoft External Staff Moderator

2026-11-05T03:12:57.35+00:00

Hi abc,

That sounds like a good next step. I suggest running Online Repair if that option is available, then restarting the PC and testing Copilot again.

If the issue continues afterward, does Copilot work in a browser on the affected PC, and does it work normally on your other PCs using the same account?

1 answer

Your answer

abc abc 0 Reputation points

2026-11-04T18:16:45.1866667+00:00

i have an office and one pc also has this problem "Etwas hat nicht funktioniert.

Copilot konnte nicht geladen werden. Überprüfen Sie Ihre Verbindung, und versuchen Sie es noch mal." and "Der Vorgang dauert länger als üblich.

Copilot wird noch geladen. Sie können weiter warten oder es erneut versuchen."

i'll try to repair it.
Clary-N 18,945 Reputation points Microsoft External Staff Moderator

2026-11-05T03:12:57.35+00:00

Hi abc,

That sounds like a good next step. I suggest running Online Repair if that option is available, then restarting the PC and testing Copilot again.

If the issue continues afterward, does Copilot work in a browser on the affected PC, and does it work normally on your other PCs using the same account?

Answer 1

Hi Rujhin Celis,

Thanks for explaining. Since this has been happening in the Copilot app for two days, I’d like to narrow down whether the problem is limited to the app or also affects your account.

Could you please confirm:

Does Copilot work normally when you sign in through a web browser?
Which Windows version and build are you using? You can press Win + R, type winver and select OK.
Does the loading message appear as soon as the app opens or only after you submit a prompt?
Have you already tried repairing, resetting or reinstalling the app?

In the meantime, open Settings > Apps > Installed apps > Copilot > Advanced options. Select Terminate, followed by Repair and then test the app again. If the issue continues, return to the same page and select Reset. You may need to sign in again afterward.

It would also be worth opening the Store, selecting Library and checking for updates. Please let me know whether the browser version works and what happens after the repair.

Clary-N 18,945 Reputation points Microsoft External Staff Moderator

2026-10-31T08:12:08.6133333+00:00

Hi Rujhin Celis,

May I know if you have got any chance to check my answer?

I am glad to help if you have any other questions.