I installed a windows and graphic card update, but now my computer wont shutdown or restart properly

Roll back the recently installed graphics driver first; if the restart loop remains, remove the latest Windows quality update through Windows Recovery Environment.

1. Roll back the graphics driver

Because Windows still starts eventually, use Device Manager rather than forcing more shutdowns:

1. Save open work.
2. Right-click Start and select Device Manager.
3. Expand Display adapters.
4. Right-click the graphics adapter and select Properties.
5. Open the Driver tab and select Roll Back Driver.
6. Choose a reason, confirm the rollback, and restart once.

Administrator permission is required. If Roll Back Driver is unavailable, Windows has no previous driver package available; proceed to the reinstall option below. ^1^

After restarting, test both Shut down and Restart.

2. If rollback is unavailable, reinstall the display driver

1. Open Device Manager → Display adapters.
2. Right-click the adapter and select Uninstall device.
3. Select Attempt to remove the driver for this device, if offered, and then Uninstall.
4. Restart the computer. Windows will attempt to reinstall the display driver.
5. Return to Device Manager → Display adapters, right-click the adapter, and select Update driver → Search automatically for drivers. ^1^

Do not use third-party driver-removal utilities unless ordinary rollback and reinstall fail and the blue-screen dump specifically identifies the graphics driver.

3. If the loop remains, remove the recent Windows update

Removing a security update temporarily reduces protection, so reinstall a corrected update when one becomes available.

If Windows is usable:

1. Open Start → Settings → Update & Security → Windows Update.
2. Select View update history → Uninstall updates.
3. Select the most recently installed quality update and choose Uninstall.
4. Restart and test shutdown again. Some updates cannot be removed. ^2^

If normal Windows is unreliable, enter recovery without another forced power-off:

1. Hold Shift while selecting Power → Restart.
2. In Windows Recovery Environment, select Troubleshoot → Advanced options → Uninstall Updates.
3. Choose Uninstall latest quality update. ^2^

You can also reach recovery from Settings → Update & Security → Recovery → Advanced startup → Restart now. Since the machine has already been powered off manually several times, use one of these supported methods instead of interrupting startup again. ^3^

4. If Windows cannot remain running normally

From Windows Recovery Environment, select:

Troubleshoot → Advanced options → Startup Settings → Restart → 4 (Enable Safe Mode).

Safe Mode starts Windows with a limited set of drivers and services. If shutdown works there, that narrows the issue to something loaded during normal startup, such as a non-basic driver or service. If BitLocker is enabled, recovery tools may request the BitLocker recovery key. ^4^

5. Repair Windows components if both rollbacks fail

Open Command Prompt as administrator, run these commands in order, and let each finish completely:

DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow

DISM repairs the Windows component image; SFC then checks protected system files and replaces damaged copies. Do not close the window before SFC reaches 100%. ^5^

Blue-screen information

On the next blue screen, photograph the stop code and any displayed module or driver name. Repeated blue screens can result from hardware, drivers, or software; the stop code is needed before assigning a specific cause. Device Manager should also be checked for devices marked with a yellow exclamation point. ^6^

Windows 10 reached end of support on October 14, 2025. The computer will continue to operate, but standard free security fixes and technical support are no longer provided; plan an upgrade to Windows 11 if the hardware supports it. ^4^

References

1. Troubleshoot external monitor connections in Windows | Microsoft Support
2. [Windows 10](https://support.microsoft.com/windows/deployment/updates-lifecycle/how-to-uninstall-a-windows-update#uninstall-an-update-from-windows-re)
3. Windows recovery environment
4. Windows startup settings
5. Use the System File Checker tool to repair missing or corrupted system files | Microsoft Support
6. [Windows 10](https://support.microsoft.com/windows/experience/performance-optimization/troubleshooting-windows-unexpected-restarts-and-stop-code-errors#basic-troubleshooting-steps-for-windows-10-blue-screens-and-stop-code-errors)