no licence message on office

Pete McVeigh 20 Reputation points
2026-10-25T09:42:39.2266667+00:00

I have re-loaded Office 2021 for Mac on MacBook M2. I am getting a 'no licence found' message when I try to activate. When I access my Microsoft account I can see the one-time purchase for Office 2021.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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Answer accepted by question author
DaveM121 (2) 18,075 Reputation points Volunteer Moderator
2026-10-25T09:50:41.24+00:00

This error is being reported with the Office apps on a Mac at the moment, follow these steps, step 3 is important.

1

Use the steps provided on this link to remove the Office licence from your Mac:

https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

2

Uninstall the Office apps using the steps provided on this link:

https://support.microsoft.com/en-au/office/lifecycle/officeinstall/uninstall-office-for-mac

3

Then download and install the October 6th version of Office for Mac from this link.

https://res.public.onecdn.static.microsoft/mro1cdnstorage/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_365_and_Office_16.113.26100421_Installer.pkg

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