Copilot App Update

Your chats, images, preferences, and other eligible content are intended to move automatically to the updated Copilot app, so missing data should first be treated as an incomplete migration or account mismatch—not an expected deletion. ^1^

Recover or locate your existing content

1. Check the exact sign-in method on every device.
   • Use the same personal Microsoft account as before.
   • If the original account used Google or Apple, choose Continue with Google or Continue with Apple, rather than entering the address through another sign-in route.
   • Use the account switcher to distinguish personal accounts from work or school accounts. Those account types remain separate by design and do not share data. ^2^
2. Open the mobile menu and check Chats. Signed-in users can access conversation history from the mobile menu; Copilot normally retains the last 18 months of interactions. ^3^
3. Follow any “coming soon” or previous-chats link in the app. This indicates that migration is still underway. Close and reopen Copilot, then check again later; Microsoft does not publish an end-user control that forces migration to complete. ^1^
4. If you used multiple personal accounts or one account may not have migrated: open a private/incognito browser window, visit copilot.microsoft.com, and sign in with the affected account.
   • If it remains on the older site, that account has not moved yet and can continue using that experience temporarily.
   • If redirected to copilot.com, its migration has started or completed. ^1^

Memory, preferences, and cross-device continuity

Microsoft states that history, preferences, and eligible content from linked personal accounts will be brought into the updated app. However, it does not promise that every legacy feature-specific preference or communication-style setting will transfer. Chats and eligible content showing differently across devices can occur while migration is incomplete. ^1^

In the updated personal app, inspect:

Settings → Personalization → Saved memories → Manage

This shows the memories currently associated with that account. The new privacy controls also include One shared experience, which governs personalization across Copilot, Bing, Edge, and MSN; it is not a general switch guaranteeing that every Copilot setting will synchronize across phone, web, and Windows. ^4^

There is no documented user procedure to import missing legacy memories manually or force their restoration. If they remain absent after migration finishes, report the account-specific failure.

Voice customization

Voice itself has not been discontinued. It is available to personal and eligible work or school accounts, subject to subscription and regional availability. ^5^

The current voice experience supports one voice option, and Microsoft says more options will be available in the future. Therefore, the missing selector is consistent with the current feature set, but there is no published date for restoring the former voice-selection or tuning controls. ^6^

Charts, visuals, and generated artifacts

The documented behavior depends on the output type:

• Chats, images, and most eligible content should migrate.
• Files shared with or generated as files by Copilot are stored in OneDrive.
• Ordinary inline charts, visuals, or responses are not documented as automatically becoming separate OneDrive files; their availability generally depends on the containing conversation remaining in history.
• Existing Projects appear under Notebooks in the updated app. ^1^

Some content will not migrate:

• Group Chat threads, messages, and images do not carry forward.
• Podcasts and their prior content are no longer accessible.
• Deep Research was retired, although existing reports remain available through Researcher for Premium users or chat history for Personal and Family users. ^7^ ^8^

For important new outputs, explicitly download them or ask Copilot to create a file and verify that file in OneDrive.

Legacy app and roadmap

Microsoft’s current guidance directs users to the updated app and notes that some features are retired or temporarily unavailable. The available Android documentation does not establish a supported Google Play rollback or older-build installation path, so reinstalling an unofficial APK should not be treated as a supported recovery method.

Microsoft has not published a comprehensive schedule committing to restoration of every removed setting. Public commitments currently establish automatic migration of eligible data, future additional voice options, and ongoing app changes—not restoration dates for legacy memory behavior, voice tuning, or every artifact type.

If eligible content remains missing:

1. In Copilot, select … → Send feedback → Report a problem.
2. Include the date the update occurred, Android version, app version, affected sign-in method, devices showing different data, and screenshots.
3. State whether the content appears on the web or in the private-browser check. ^1^

References

1. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
2. Copilot app updates for personal, work, and school accounts
3. Conversation history in Microsoft Copilot
4. Microsoft Copilot for individuals: your privacy controls and choices | Microsoft Support
5. Get started with Copilot Voice
6. Frequently asked questions about voice features in Microsoft Copilot | Microsoft Support
7. Frequently asked questions about retiring Copilot features | Microsoft Support
8. Deep Research in Microsoft Copilot | Microsoft Support