Refund for duplicate charges

Cancel the directly billed monthly subscription through Microsoft’s refund flow, then contact Microsoft Support to request a manual review of the overlapping charges; any refund for the Apple-billed annual subscription must be requested from Apple separately.

Request the Microsoft refund

1. Sign in to the Microsoft 365 Services & subscriptions page using the Microsoft account that purchased the USD 8.49 monthly subscription.
2. Locate the Microsoft-billed monthly subscription and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Complete the cancellation flow. Microsoft will automatically indicate whether the charge qualifies for a refund. Not every cancellation produces a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
5. Save the cancellation confirmation and any displayed refund decision.

If Turn on recurring billing appears instead of Cancel, that subscription is already scheduled to expire and should not renew. You can still contact support about the previous overlapping payments.

Microsoft’s published policy generally allows:

• A refund within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner.
• A refund of the most recent recurring charge when cancellation occurs within 30 days after payment, limited to one time per Microsoft account per subscription product.
• Prorated refunds for Microsoft 365 Personal only in specified countries or regions; elsewhere, prorated refunds generally are not available.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Older monthly payments are therefore not automatically refundable under the standard policy. A support agent must determine whether the documented overlap warrants any additional adjustment.

Ask Microsoft to review the overlap

Use Contact Microsoft Support, enter duplicate Microsoft 365 subscription charges, select Get Help, and then Contact Support if self-service does not resolve it.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Have these details ready:

• Dates and amounts of the Microsoft monthly charges
• Microsoft order or transaction numbers
• Apple receipt showing the annual subscription and coverage period
• The dates during which both subscriptions overlapped
• Confirmation that both were associated with the same Microsoft account
• Which subscription you intend to keep

Do not post receipts, payment details, or account identifiers publicly in Microsoft Q&A; only provide them through the private support channel.

Apple subscription

Apple controls cancellation and refunds for subscriptions purchased through the App Store; Microsoft cannot refund or modify that billing.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

If seeking a refund for the Apple charge rather than the Microsoft monthly charges, submit it through Apple Support. If keeping the annual Apple subscription, cancel only the Microsoft-billed monthly subscription to prevent future duplicate payments.

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])