how do i get a refund for game pass i mever askedd for or ever used?

For Game Pass, cancel the subscription and then check refund eligibility.

1. Go to https://account.microsoft.com/services and sign in with the Microsoft account that was charged.
2. Find the Game Pass subscription and select Manage.
3. Select Cancel or Turn off recurring billing.
4. After cancellation, review whether the charge qualifies under Microsoft’s subscription refund policy.

Refund eligibility for Microsoft subscriptions purchased directly from Microsoft depends on timing, subscription type, and country/region of purchase. In most cases, a refund may be available if the subscription is canceled within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner. A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment, limited to one time per Microsoft account, per subscription product.

If the Game Pass charge was not recognized, investigate it on the Manage your payments page of the Microsoft account dashboard. If online return or refund options are not available, contact Xbox Support or Sales support.

If the subscription was purchased through Google Play or the Apple App Store, the refund must be requested from that store instead of Microsoft.

Avoid using a bank chargeback unless necessary. Microsoft states that repeated misuse of chargebacks can be considered fraud.

• Other
• Microsoft subscription refund policy | Microsoft Support
• Microsoft subscription refund policy | Microsoft Support
• Games on a PC
• What is a chargeback? | Microsoft Support