We couldn't load your credit info Reload

Sign out of Azure, close all browser windows, then open an InPrivate/Incognito window and sign in with the same account used for the free-trial registration.

Reset the sign-up session

1. Sign out of the Azure portal.
2. Close every browser window.
3. Open an InPrivate/Incognito window:
   • Edge: … → New InPrivate window
   • Chrome: … → New Incognito window
4. Ensure third-party cookies are allowed for the Azure sign-up process.
5. Sign in using the exact email address used during registration.
6. Wait a few minutes, then reopen the Azure portal.

Azure documents private browsing and clearing cached account sessions for cases where the browser uses the wrong identity. Third-party cookies are also required for card identity verification.^1^ ^2^

A similar newly created-account case was resolved by signing out and signing back in after allowing some time for activation.^3^

Check whether the subscription was created

In the portal:

1. Search for Subscriptions.
2. Confirm that an Azure subscription appears and that its status is active.
3. Select the account icon in the upper-right corner and check Switch directory.
4. If multiple directories are listed, select each applicable directory and check Subscriptions again.

The directory check applies only if the portal shows No subscriptions found or the new subscription is missing; selecting the wrong directory can hide a subscription.^4^

If card verification is incomplete

Check these requirements before attempting the card-verification step again:

• The cardholder name, address, and CVV must match the card details.
• The billing address country/region must match the country/region selected during sign-up.
• Virtual and prepaid cards are not accepted.
• The card must be active and, where applicable, enabled for international transactions.
• Regional restrictions apply—for example, American Express is not supported as an Azure payment instrument in India.^5^

A small pending card amount can be a temporary verification hold rather than a completed charge; Microsoft states that this hold is normally removed within three to five days.^2^

If the message remains

This requires an account-specific billing investigation:

1. In the Azure portal, open Help + support.
2. Select New support request.
3. Choose a Billing and subscription issue.
4. Include:
   • The exact message: “We couldn't load your credit info”
   • The approximate sign-up time
   • Whether the subscription appears under Subscriptions
   • A screenshot without card numbers or other sensitive information

Azure provides billing and subscription support around the clock.^6^

Do not post your card number, CVV, tenant ID, or other account identifiers publicly.

References

1. Troubleshoot Azure subscription sign-in issues
2. Troubleshoot issues when you sign up for a new account in the Azure portal
3. Even after Signup, I can't access Azure services - Microsoft Q&A
4. No subscriptions found sign in error for Azure portal
5. Troubleshoot a declined card
6. Manage costs and billing for your Azure resources