Copilot app update unavailable on Samsung Galaxy A12 despite previous app access Hello,

The updated Copilot experience may be delivered as a separate app, but because Google Play marks that app incompatible with this Galaxy A12, the supported options are to use Copilot on the web and report the device-specific incompatibility to Microsoft.

What is confirmed

• “Your Copilot has moved” reflects an app migration. Microsoft states that, on some devices, the updated Copilot experience is installed as a new app rather than provided as an update to the existing app. This can produce Install instead of Update in the store.^1^
• Microsoft does not publish a fixed Android minimum on the cited requirements page. Its current guidance says to use a supported mobile OS and directs users to the live Google Play listing for current Android requirements.^2^
• The available information does not establish that all Android 12 devices are unsupported, nor does it identify the Galaxy A12 as explicitly excluded. Google Play compatibility can be affected by the exact device model/build and developer targeting—not only the Android major version. Microsoft Q&A also notes that Play installation eligibility can depend on architecture, manifest declarations, and hardware requirements.^3^
• For this device, however, the current Play result is the operative compatibility decision. The official Copilot instructions require Android installation through Google Play, and the current listing is the supported distribution channel.^4^

Therefore, it cannot currently be confirmed that an Android 12-compatible release will remain available or that the Galaxy A12 will be re-enabled. Microsoft’s published material does not provide that commitment.

Supported access now

Use the Copilot web app in Chrome or another current supported browser. Microsoft lists the web app as an official access method.^5^

If opening Copilot redirects to Google Play:

1. Open a new Incognito tab in Chrome.
2. Open the Copilot website directly.
3. Sign in using the same personal account or the same Continue with Google/Apple method used previously.
4. If it still redirects, select Chrome menu → Desktop site, or try Microsoft Edge.
5. Check Settings → Apps → Copilot or the relevant Microsoft app → Open by default, then clear its supported-link preference.

The app is not required for web access.^6^

Avoid installing Copilot from an unofficial APK site. Sideloading would bypass Play’s eligibility check without establishing that the device is supported or that the package is trustworthy.

Report the Galaxy A12 incompatibility

From the Copilot web interface:

1. Select … in the upper-right corner.
2. Select Send feedback.
3. Select Report a problem.
4. Include:
   • Samsung Galaxy A12’s exact model number from Settings → About phone
   • Android 12 and build number
   • Country/region
   • The date the old app stopped working
   • Screenshots of “Your Copilot has moved” and “This device is incompatible with this version”
   • A note that the prior Copilot app worked on the same phone

This is Microsoft’s documented reporting path for problems with the updated Copilot app.^1^

References

1. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
2. Microsoft Copilot requirements
3. The application can’t be installed because it is incompatible with the device. (0xC7D24FBC) - Microsoft Q&A
4. Get started with the Microsoft Copilot mobile app | Microsoft Support
5. Get started with the Microsoft Copilot app | Microsoft Support
6. Issues accessing Copilot Web - Microsoft Q&A