Drop-down list for academic verification not showing up

The School name field is optional on the form shown, so leave it blank, enter your date of birth, and continue using your NTU school email address.

Complete the registration

1. Delete the partial text (Nanyang T) from School name and leave that field empty.
   The form says, “If available, please enter it here,” so selecting a school from a drop-down is not required at this stage.
2. Enter your date of birth. It is blank in the screenshot and may prevent the form from continuing.
3. Keep Country set to Singapore and the displayed NTU academic email.
4. Complete any CAPTCHA or remaining required fields, then submit the verification form.

Azure for Students requires full-time attendance at an accredited, degree-granting institution and verification through the institution’s email address.^1^ Signing in with the school account alone does not complete verification; the form still must be submitted with all required fields.

If submission still requires a school selection

That indicates the automated institution lookup cannot complete the application. Use the dedicated Azure for Students support form:

https://aka.ms/azureforstudentssupport

This route is intended for student-verification problems and can be used before an Azure subscription exists.^2^

Include:

• Institution: Nanyang Technological University
• Country/region: Singapore
• Your NTU student email domain—avoid posting the complete address publicly
• A screenshot showing that no school suggestion appears
• The exact error shown after leaving the field blank and submitting
• A request for manual academic verification or correction of the institution lookup
• Proof of current enrolment, if requested, such as a student card or enrolment letter

A similar missing-institution case was directed to Azure for Education support so that the institution/domain could be checked or manually reviewed.^3^

Also ask NTU’s IT service desk whether other students using the same email domain can complete Azure for Students verification. If they cannot, the university administrator may need to raise the institution/domain recognition issue with Microsoft.

Do not select a different university merely to bypass the lookup; the institution information and academic email should correspond to your actual enrolment.

References

1. What is Azure for Students?
2. How to Fix the Issue of Student Verification for Azure for Student - Microsoft Q&A
3. Main institution name missing in azure student signup school name category. - Microsoft Q&A