error oxoooooo7f.

Kruty, Paul S 0 Reputation points
2026-10-08T12:22:57.7433333+00:00

I installed Norton Driver Updater. Now my printer won't print and I get a message: error oxoooooo7f. What to do?

Windows for home | Other | Devices and drivers
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  1. AI answer

    2026-10-08T12:23:11.9433333+00:00

    This usually points to a printer driver or Print Spooler problem that started after a driver change. Since the issue began after installing a driver updater, the most direct fixes are to reset the Print Spooler and then repair or replace the printer driver.

    1. Reset the Print Spooler
      • In the taskbar search box, type services and open Services.
      • On the Standards tab, double-click Print Spooler.
      • Select Stop, then OK.
      • In the taskbar search box, enter %WINDIR%\system32\spool\printers.
      • Open that folder and delete all files in it.
      • Open Services again.
      • Double-click Print Spooler.
      • Select Start.
      • Set Startup type to Automatic, then select OK.
    2. Update or reinstall the printer driver
      • On Windows 11: Start > Settings > Bluetooth & devices > Printers & scanners.
      • Select the printer, then Manage.
      • Select Update driver and follow the prompts.
    3. If updating does not help, remove and reinstall the printer
      • Go to Start > Settings > Bluetooth & devices > Printers & scanners.
      • Select the printer and choose Remove.
      • Restart the PC.
      • Return to Printers & scanners.
      • Select Add a printer or scanner or Add device and let Windows install the recommended driver.
    4. If the problem started right after a recent driver update, roll back the driver
      • Select Start, type Device Manager, and open it.
      • Expand Printers or Print queues.
      • Right-click the printer and select Properties.
      • On the Driver tab, select Roll Back Driver if available.
      • Restart the PC.
    5. Also check the printer itself
      • Make sure it is online, connected properly, and not showing a hardware message such as Offline or Out of paper.

    If the printer still does not print after these steps, the third-party driver update may have installed an incompatible printer driver. In that case, install a driver that matches the Windows version and system type from the printer manufacturer, then restart the PC.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. David-M 127.9K Reputation points Independent Advisor
    2026-10-08T13:10:17.56+00:00

    Hi. I'm David, and I'm happy to help you.

    Third-party driver updaters often install incompatible drivers. I suggest not using them.

    I suggest always installing or updating drivers downloaded from the manufacturer's website, using driver update software provided by the device manufacturer, or using Windows Update.

    Fortunately, Norton Driver Updater has an option to revert the driver to its previous version. Try that. See the instructions in the official article at the link below.

    https://support.norton.com/sp/en/us/home/current/solutions/v20230522171518649

    If you don't know how to proceed or get stuck at any step, share a screenshot, and I'll help you with the process. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    If reverting the driver doesn't work, or if the error persists even after reverting, please provide the printer's manufacturer and model so I can help you resolve this manually.

    Feel free to ask any questions you may have.

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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