Managing profiles and sync in Microsoft Edge on Windows 10
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Managing profiles and sync in Microsoft Edge on Windows 10
Hello,
Microsoft is phasing out the SMS verification method to improve account security. This may be why you are no longer receiving verification codes by text message to verify your identity. For more information, see:
Microsoft to stop sending SMS codes for personal accounts
So, when signing in to your Microsoft account online, check whether you get the option to verify your identity using a passkey.
Click 'Next' on the page to create a passkey for your account.
So you can set up the passkey on your device and use it to veirfy your identity. If you don't get this prompt, try clearing your browsing history, cache, and cookies, and see if you get the prompt during sign-in.
If the prompt still does not appear, sign in to your Microsoft account's Security settings page and update your security information.
https://account.live.com/proofs/Manage
If you are still having trouble signing in, let me know. You may need to remove your previous security information and add new details by completing the account recovery form.