i cant login to my microsft account. ihave tried to verify it by sending a code to my phone number but instead it give me this "try another verification method that verification method isn't working right now. please try another method." what i have todo?

joshua pavell 0 Reputation points
2026-10-07T15:02:54.37+00:00

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Microsoft Edge | Profile, sync, and sign in | Windows 11

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  1. GsN5034 - IA 78,175 Reputation points Independent Advisor
    2026-10-07T15:49:21.41+00:00

    Hello,

    Microsoft is phasing out the SMS verification method to improve account security. This may be why you are no longer receiving verification codes by text message to verify your identity. For more information, see:

    Microsoft to stop sending SMS codes for personal accounts

    So, when signing in to your Microsoft account online, check whether you get the option to verify your identity using a passkey.

    Click 'Next' on the page to create a passkey for your account.

    Image for SMS Deprecation

    So you can set up the passkey on your device and use it to veirfy your identity. If you don't get this prompt, try clearing your browsing history, cache, and cookies, and see if you get the prompt during sign-in.

    If the prompt still does not appear, sign in to your Microsoft account's Security settings page and update your security information.

    https://account.live.com/proofs/Manage

    If you are still having trouble signing in, let me know. You may need to remove your previous security information and add new details by completing the account recovery form.

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