Cancel subscription microsoft 365

Vijitha Biju 0 Reputation points
2026-10-07T12:48:01.5333333+00:00

I done sbcription before for to using excel in my laptop. I want to cancel that microsoft 365.Still they are cutting payment each month. I couldnt stop that. Please help me

Microsoft 365 and Office | Excel | Other | Windows
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  1. Christine Luna 27,280 Reputation points Independent Advisor
    2026-10-07T13:23:35.9333333+00:00

    Greetings!

    This is Tin, seems you have already cancelled your subscription but you're still being charged monthly. If you have cancelled it, kindly double check the status of it from https://account.microsoft.com/services please sign in your MS Account from there and make sure that the subscription is cancelled. If it shows cancelled and you are still receiving charges, please try to check your other accounts that you might subscribed as well that's why you are still getting charged.

    If none, please contact Accounts & Billing Support to check on this:

    Kindly open this link: https://support.microsoft.com/contactus/

    Ensure that your MS Account has been signed in

    Type "Chat with an agent" and hit Enter.

    Please click the "Contact support"

    Please select the "Products and services"

    Please follow the prompts to connect with a live agent.

    You may also choose the "Call me back" option if you prefer to receive a call.

    Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

    Thank you,

    Christine

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