teams duplication

JERRY HERRICK 0 Reputation points
2026-10-06T13:41:13.79+00:00

Microsoft teams not working for all calls- I may have two versions 365 and regular. Should i uninstall one?

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  1. EmilyS726 271.4K Reputation points Independent Advisor
    2026-10-06T14:22:21.73+00:00

    Hello

    I am afraid your description of the issue is quite unclear.

    Can you share a screenshot of how the two versions/duplicates are presented in your system? As two apps, or as one app but two accounts?

    Also, what system are you using it on? Windows 11? MacOS, phone?

    What are the symptoms when the calls are not working? Are these calls between personl user to personal user? or personal user to organization user?

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  2. AI answer

    2026-10-06T13:41:27.3433333+00:00

    Yes—if duplicate Teams installations are present, uninstalling the older or duplicate Teams installation is a valid troubleshooting step.

    On Windows, fully remove Teams by uninstalling both of these if they appear in Start > Settings > Apps:

    1. Microsoft Teams
    2. Teams Machine-Wide Installer

    Recommended steps:

    1. Quit Teams by right-clicking the Teams icon in the taskbar and choosing Close window.
    2. Open Start > Settings > Apps.
    3. Search for teams.
    4. Uninstall Microsoft Teams.
    5. If listed, uninstall Teams Machine-Wide Installer too.

    Important details:

    • To fully uninstall Teams on Windows, both items must be removed.
    • If only classic Teams is present because it was installed per-user, Teams Machine-Wide Installer might not appear.
    • In many Microsoft 365 and new Teams scenarios, classic Teams is removed automatically after new Teams is installed, so no further action is required unless the old client remains or Teams still fails.
    • If Teams for Education or institution-managed Teams is involved, checking with the IT admin is recommended because policies, updates, and permissions may be controlled centrally.

    If Teams still is not working after uninstalling the duplicate or classic version, the next step is to reinstall Teams.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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