Tenant wide OneNote issues

Because the issue affects multiple users, occurs across devices and networks, and distribution jobs are either blank, stuck at Waiting to start, or failing with server-busy behavior, this points away from a single-device cache problem and toward a broader Class Notebook service or notebook-permissions issue.

Use this triage path:

1. Check whether the notebook structure is intact
   • If Welcome, Collaboration Space, or Content Library are missing or misplaced, distribution can fail.
   • Go to the notebook fix page and run Fix Permissions for affected notebooks.
   • If the Collaboration Space exists but is not beneath Welcome, move it back to the top-level notebook location.
2. Check Content Library access problems
   • If users have lost access to the Content Library, run Fix Permissions for that notebook.
   • This restores the special read-only permissions used by Class Notebook.
3. Validate whether the problem is tenant-wide or service-side
   • Since the same users reproduce the issue on different devices and home networks, and several staff are affected, treat this as potentially service-side rather than local.
   • When distribution jobs remain queued at Waiting to start across OneNote desktop, web, and Teams, the supported next step is to have the school IT admin open a Microsoft support case.
4. Collect diagnostics before escalating
   • In OneNote for the web, after the distribution error appears, press Ctrl + ~ to generate session information, then select Export Logs. A .csv file downloads for support.
   • On Windows devices, collect local Class Notebook logs from:
     • %tmp%\ClassNotebook
   • Attach those logs when submitting the support request.
5. Use the official education support channel
   • Submit the issue through Get help or report a problem and include the exported logs and a clear description that:
     • multiple teachers are affected
     • the issue occurs on different devices and networks
     • jobs are blank or stuck at Waiting to start
     • some attempts return server-busy errors
6. For missing Class Notebook tab in Teams
   • If the notebook itself is still available in OneNote, focus first on repairing the notebook permissions/structure and escalating the distribution failure.
   • The available troubleshooting guidance groups missing notebook components and distribution failures together under Class Notebook troubleshooting.
7. Preventive step
   • Install the latest OneNote updates on affected devices where applicable.

Given the scope described, deleting cache may provide temporary relief on a single device, but it does not address the likely root cause when the same behavior follows the user across devices and networks.

References:

• Fix Class Notebook when Welcome, Collaboration Space, or Content Library are missing
• Fix the Content Library when people lose access in Class Notebook
• Generate diagnostic logs and report problems with distributing pages in OneNote Class Notebook
• Locate error logs to troubleshoot a problem
• Troubleshoot
• Issues distributing pages in Class Notebooks - Microsoft Q&A
• Fundamental Reliability Issues in MS Teams / OneNote - Microsoft Q&A