Microsoft for Startups verification failed — Preview provides no Program Support or manual review option

Question

Microsoft for Startups verification failed — Preview provides no Program Support or manual review option

Ivan 0

I am requesting assistance reaching Microsoft for Startups Program Support for a manual startup-verification review.

I applied to Microsoft for Startups for Municipal Centre, a Canadian civic technology startup. My account received the initial $200 Azure credit, but startup verification subsequently returned “We couldn't verify your startup” without providing a reason.

I am using the new “Build your startup” Preview experience in the Azure portal. My dashboard does not contain “Your Microsoft Team” or “Get program support,” so I have no visible way to contact Microsoft for Startups Program Support.

I also attempted to use Azure Help + Support → Subscription management. There is no Microsoft for Startups verification category. I tried Benefits/Offers and other applicable categories, but the support wizard repeatedly redirects me to unrelated automated Solutions articles and does not allow me to submit the verification issue to a support representative.

Municipal Centre is an active Canadian civic technology startup with a registered corporation, company domain and email, LinkedIn company presence, functioning software products, and an active Azure development environment. Our software is already successfully authenticating with Microsoft Azure while we develop automated Canadian cloud deployment.

I can privately provide corporate registration documents, proof of domain ownership, product screenshots, LinkedIn information, or any other documentation required for verification.

Could a Microsoft moderator please escalate this to Microsoft for Startups Program Support / Business Verification for a manual review, or provide the correct human support channel for users in the new Preview experience?

I will not post subscription IDs, tenant IDs, corporate documents, or other sensitive account information publicly.

Ivan 0 Reputation points

2026-10-04T18:34:45.94+00:00

Thank you, but unfortunately this does not resolve the issue.

I am using the current Microsoft for Startups “Build your startup” Preview experience. There is no “Your Microsoft Team” section and no “Get program support” option anywhere on my Overview page.

I have also attempted the Azure Portal → Help + support → Create a support request route. Because this is a Microsoft for Startups verification issue rather than an Azure technical issue, there is no appropriate verification category. Selecting Benefits/Offers or other suggested categories repeatedly redirects me to automated Solutions/help articles and does not allow me to submit the startup verification issue to a support representative.

My startup verification specifically returned “We couldn't verify your startup” without providing a reason.

Therefore, the issue I need assistance with is precisely that the Program Support channel described in this answer is not available in my Microsoft for Startups Preview account.

Could a Microsoft moderator or Microsoft for Startups representative please manually escalate this case to Microsoft for Startups Program Support / Business Verification, or provide a direct support method that works for the new Preview experience?

I can provide the verification team privately with corporate registration, domain ownership, LinkedIn company information, product screenshots and any other documentation required. I do not want to post account identifiers or corporate documentation publicly.
Ivan 0 Reputation points

2026-10-06T13:40:31.5333333+00:00

I am still wiating for an answer. Any Moderators availiable to help?

Your answer

Ivan 0 Reputation points

2026-10-04T18:34:45.94+00:00

Thank you, but unfortunately this does not resolve the issue.

I am using the current Microsoft for Startups “Build your startup” Preview experience. There is no “Your Microsoft Team” section and no “Get program support” option anywhere on my Overview page.

I have also attempted the Azure Portal → Help + support → Create a support request route. Because this is a Microsoft for Startups verification issue rather than an Azure technical issue, there is no appropriate verification category. Selecting Benefits/Offers or other suggested categories repeatedly redirects me to automated Solutions/help articles and does not allow me to submit the startup verification issue to a support representative.

My startup verification specifically returned “We couldn't verify your startup” without providing a reason.

Therefore, the issue I need assistance with is precisely that the Program Support channel described in this answer is not available in my Microsoft for Startups Preview account.

Could a Microsoft moderator or Microsoft for Startups representative please manually escalate this case to Microsoft for Startups Program Support / Business Verification, or provide a direct support method that works for the new Preview experience?

I can provide the verification team privately with corporate registration, domain ownership, LinkedIn company information, product screenshots and any other documentation required. I do not want to post account identifiers or corporate documentation publicly.
Ivan 0 Reputation points

2026-10-06T13:40:31.5333333+00:00

I am still wiating for an answer. Any Moderators availiable to help?