Azure Tenant Blocked Due to Inactivity - AADSTS5000225 - Request for Reactivation

Question

Azure Tenant Blocked Due to Inactivity - AADSTS5000225 - Request for Reactivation

John Doudou 0

Hello Microsoft Support,

I am unable to access my Azure tenant because I receive the following error during sign-in:

Error Code: AADSTS5000225

The tenant appears to have been blocked due to inactivity, and I received a notification indicating that it may be permanently deleted soon if no action is taken.

Because of this error, I cannot sign in to the Azure Portal and therefore cannot access my subscription or create a support request from within the portal.

I would like to request assistance with reactivating my tenant before it is permanently deleted.

Could you please advise on the recovery process and whether the tenant can still be restored?

Thank you for your help.

Kind regards,

John Doudounakis

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Answer 1

Andreas Baumgarten 132.9K MVP Volunteer Moderator

Hi @John Doudou ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted. If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/
Go to Entra ID -> Overview, and click on Manage tenants
Create a new Tenant and get its Domain name
Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

John Doudou 0 Reputation points

2026-10-01T13:33:09.21+00:00

Hello Andreas,

Thank you for your response and for the suggestions provided.

Unfortunately, I have tried all the recommended solutions, but the issue still persists. I am still unable to access my Azure tenant and continue to receive the AADSTS5000225 error when attempting to sign in.

Thank you again for your time and assistance.

Kind regards,

John D.
Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator

2026-10-01T14:59:37.3033333+00:00

Hi @John Doudou ,

did you reach out to Microsoft, see the global support phone numbers? Based on the webpage it's the way to go.

The time to reactivate is limited to 20 days. Might it be the Azure Tenant is blocked due to inactivity since more than 20 days?

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
John Doudou 0 Reputation points

2026-10-01T15:16:05.4133333+00:00

Dear Andreas,

I called Microsoft Technical Support in Greece, but an automated recording redirected me to the following link to resolve the issue:

aka.ms/smca

So the issue still persists..

Kind regards,

John D.