Eligible for an Azure free account - What is the issue when my credit card has already been verified?

Question

Eligible for an Azure free account - What is the issue when my credit card has already been verified?

Tài Phan 0

My credit card was authorized but I got 'Not eligible for an Azure free account'. I'm trying to create a support ticket to appeal, but the Azure Portal UI is fundamentally broken (blank Solutions page, no Next/Submit button).

I have added Credit Card and Azure charged 1,1 USD then refund it to my Credit Card

The Credit Card, ID, Information in Azure are mathed

I asked Azure Sport and was told to publish this post first, and that they would assist with creating a ticket later.

TEJESH POOLA 0 Reputation points

2026-09-30T10:56:58.59+00:00

My credit card was successfully verified during the Azure Free Account signup. Azure made a small $1/₹1 authorization charge and subsequently refunded it, so the payment method appears to have been successfully verified.

However, immediately after verification I received the message: “You’re not eligible for an Azure free account.”

I have checked that my credit card details, billing information, identity information, and Azure profile information match. If required, I can provide the necessary information privately to Microsoft Support for verification.

I would appreciate it if a Microsoft moderator could help me get this case reviewed by the appropriate Azure Billing/Subscription or account eligibility team. I am also currently unable to create a support request because the Azure Portal Help + Support Solutions page is appearing blank and I do not get the Next/Submit option.

I am not looking to create multiple accounts or bypass the eligibility requirements. I simply want Microsoft to verify why my account was rejected despite successful payment verification and, if I am eligible, help me activate the Azure Free Account.

1 answer

Your answer

TEJESH POOLA 0 Reputation points

2026-09-30T10:56:58.59+00:00

My credit card was successfully verified during the Azure Free Account signup. Azure made a small $1/₹1 authorization charge and subsequently refunded it, so the payment method appears to have been successfully verified.

However, immediately after verification I received the message: “You’re not eligible for an Azure free account.”

I have checked that my credit card details, billing information, identity information, and Azure profile information match. If required, I can provide the necessary information privately to Microsoft Support for verification.

I would appreciate it if a Microsoft moderator could help me get this case reviewed by the appropriate Azure Billing/Subscription or account eligibility team. I am also currently unable to create a support request because the Azure Portal Help + Support Solutions page is appearing blank and I do not get the Next/Submit option.

I am not looking to create multiple accounts or bypass the eligibility requirements. I simply want Microsoft to verify why my account was rejected despite successful payment verification and, if I am eligible, help me activate the Azure Free Account.

Answer 1

Jose Benjamin Solis Nolasco 12,691 Volunteer Moderator

Welcome to Microsoft Q&A

@Tài Phan I hope you are doing well,

"You're not eligible for an Azure free account."According to this article: Troubleshoot issues when you sign up for a new account in the Azure portal, your situation likely falls into this category: You see the message 'You are not eligible for an Azure subscription'

As an initial troubleshooting step, please verify the following:

Confirm that the personal and contact information associated with your Azure account profile, such as your email address, phone number, and address, is accurate and up to date
Ensure that any payment information entered during the registration process is correct and valid
Check whether you already have an existing Microsoft account or Azure subscription associated with the same personal details, as this may affect eligibility

If my answer helped you resolve your issue, please consider marking it as the correct answer. This helps others in the community find solutions more easily. Thanks!

Tài Phan 0 Reputation points

2026-09-30T13:59:31.1233333+00:00

SessionID: 4bb4df14-991f-49af-a935-dd0cfaa06ea3 TimeStampUTC: 9/30/2026 1:56:24 PM

@Jose Benjamin Solis Nolasco This is the issue regarding ineligibility for an Azure free account that I mentioned earlier; could you please take another look at it for me?

I do not understand why my account has been deemed ineligible for an Azure free account. I am a genuine user, and my Citizen ID, credit card, and Azure account details are all authentic and consistent with one another. Could this be due to an automated AI screening error?