I can't remember the email address used as Family Organizer

Question

I can't remember the email address used as Family Organizer

Stephanee Wade 0

I can't remember or find any emails for the email address I used as the Family Organizer. I am also listed as the organizer and a child and it is prohibiting me from submitting work forms online.

John Jefferson Doyon 89,040 Reputation points Independent Advisor

2026-09-28T21:37:56.1166667+00:00
Hi, @Stephanee Wade

Have you already tried looking up the organizer account using a recovery phone number or email address linked to it? Please follow Microsoft’s username lookup steps. After verification, Microsoft will show a hint of the email address.

To help narrow down the issue:

Where do you see yourself listed as both an organizer and a child—in the Family Safety app or on the website?

What exact message appears when you try to submit your work forms, and which device and browser are you using?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!

Your answer

John Jefferson Doyon 89,040 Reputation points Independent Advisor

2026-09-28T21:37:56.1166667+00:00

Hi, @Stephanee Wade

Have you already tried looking up the organizer account using a recovery phone number or email address linked to it? Please follow Microsoft’s username lookup steps. After verification, Microsoft will show a hint of the email address.

To help narrow down the issue:

Where do you see yourself listed as both an organizer and a child—in the Family Safety app or on the website?

What exact message appears when you try to submit your work forms, and which device and browser are you using?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!