Teams Charges

This could be either an unrecognized Microsoft charge or a phishing email. The supported way to check is:

1. Go to the Manage your payments page and select Investigate if the charge is not recognized.
2. Check Services & subscriptions using the same Microsoft account used for the Microsoft 365 Family purchase.
   • If a subscription shows Manage, Cancel, or Change payment, it is billed by Microsoft.
   • If the subscription does not appear there, it may be tied to a different Microsoft account or managed by a third party.
3. If the charge is not listed under the Microsoft account being used, check any other Microsoft accounts that may have been used.
4. If the subscription was bought through a third party such as Apple App Store or Google Play, billing, cancellation, and refunds must be handled with that provider directly. Microsoft cannot cancel, refund, or modify third-party billed subscriptions.
5. If the email itself looks suspicious and the subscription does not appear in the account, treat it as potentially fraudulent. One Microsoft Q&A example identifies a similar unexpected Teams subscription email as phishing and advises not to click links or respond.
6. For direct help from Microsoft support, use Contact Microsoft Support.

Relevant facts for this case:

• Microsoft 365 Family or Personal is managed from the Microsoft account subscriptions page when bought from Microsoft.
• If a charge continues after cancellation, one documented cause is cancelling too close to the billing date; cancellations must be more than 2 days before the billing date.
• If the charge is truly unrecognized, the documented path is to investigate it from the Microsoft account billing tools rather than relying on email or phone numbers found in messages.

References:

• How to investigate a billing charge from Microsoft
• Manage my Microsoft 365 subscription
• Unable to cancel your Microsoft subscription
• I didn't subscribe to this - Microsoft Q&A