Artifact Signing organization identity validation fails after successful AU10TIX and Verified ID verification

We are setting up an Azure Artifact Signing Public Trust organization identity for a Belgian organization.

We have already made two identity validation attempts. Both ultimately changed to Failed, without providing a specific reason for the failure.

During the second attempt, the personal identity verification process appeared to complete successfully:

• AU10TIX identity/document verification was completed.
• Facial verification completed successfully.
• A Microsoft Verified ID was created.
• The Verified ID was added and accepted in Microsoft Authenticator.

After completing these steps, however, the Artifact Signing organization identity validation still changed to Failed.

When reopening the one-time verification link afterwards, it only displays:

“No Access – Sorry, this link has been used already. Please return to Artifact Signing to review the status of your request.”

We understand that only three identity validation attempts are available. Since two attempts have already failed, we do not want to use the final attempt without first understanding the actual cause of the failure.

Could the Artifact Signing / identity validation team please review this situation and advise what specifically needs to be corrected before we submit our third and final validation attempt?

We can provide the Identity Validation IDs, subscription details and other account information privately if required. We have intentionally not included those details here because this is a public Q&A forum.