I'm in my microsoft family subscription plan but i can't use the 1 TB storage

RAJENDARAN S 0 Reputation points
2026-09-23T07:58:33.2+00:00

need 1tb one drive storage. because Already subscription.

Microsoft 365 and Office | OneDrive | For home | Other
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  1. AI answer

    2026-09-23T07:58:59.4033333+00:00

    If the account is included in a Microsoft 365 Family subscription, the expected storage is 1 TB per person. If it still shows 5 GB, use this check path:

    1. Confirm the subscription type Only Microsoft 365 Family, Premium, and Pro subscriptions can be shared. Personal and Basic cannot share storage.
    2. Verify the invitation was accepted Shared members must accept the family subscription invitation before the 1 TB benefit is applied.
    3. Wait for the storage update After accepting the invitation, storage changes can take up to 2 hours to appear. In some cases, storage changes may take up to 24 hours.
    4. Refresh the storage page Open Manage storage, refresh the page, and check whether the quota changed from 5 GB to 1 TB.
    5. Check that OneDrive is signed in with the correct Microsoft account A common cause is using a different Microsoft account in OneDrive than the one that was added to the Family subscription. In the OneDrive app, go to: OneDrive icon > Help & Settings > Settings > Account Then verify the signed-in account matches the shared subscription account.
    6. If the wrong account is connected, unlink and sign in again In OneDrive Settings > Account, select Unlink this PC, then sign in again with the Microsoft account that has the Family subscription benefit. Unlinking does not delete files stored online.
    7. If the web account shows 1 TB but the app still shows 5 GB Wait up to 24 hours, then unlink and relink OneDrive again.
    8. If it still has not updated after 48 hours Contact Microsoft support to have the OneDrive provisioning checked.

    Also note:

    • The 1 TB benefit is for OneDrive cloud storage, not Outlook mailbox storage.
    • Outlook.com mailbox storage for consumer plans is capped at 100 GB.
    • Each person in the Family subscription gets a separate storage quota; storage is not pooled into one shared 1 TB.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. GsN5034 - IA 78,700 Reputation points Independent Advisor
    2026-09-23T09:05:21.9733333+00:00

    Hello,

    If you are part of the Microsoft Office 365 Family Subscription, you get 1 TB of OneDrive Cloud Storage.

    Open an incognito tab and sign in with your Microsoft account using the link below, which is associated with your Office 365 Subscription:

    Manage OneDrive Storage

    If your 1 TB of storage is not reflected, you can ask the Microsoft 365 Family owner to remove your account from the family sharing and then send you a new sharing invitation.

    Accept the new invitation and check whether the 1 TB of storage is now reflected on your account.

    Alternatively, you can ask the owner to turn off recurring billing for a few hours and then turn it back on. After that, check whether the 1 TB storage is reflected for all family members in the Microsoft 365 Family group.

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