I keep receiving "X is trying to reach you" in Teams even though they're not

Question

I keep receiving "X is trying to reach you" in Teams even though they're not

Craig 0

I am regularly receiving emails claiming someone is trying to reach me even though they're not. There is no activity reported anywhere other than these emails and the people involved are not actually trying to reach me. How do I get Teams to only send emails for activity that is not imagined?

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Answer 1

BabybooHN 3,290 Independent Advisor

Dear @Craig

I understand the issue: you are receiving “X is trying to reach you in Microsoft Teams” emails, but the person has confirmed they did not contact you and there is no corresponding activity in Teams.

These emails are related to Teams missed activity email notifications. They do not necessarily mean that the person is currently trying to contact you. In some cases, Teams can generate the notification from previously detected activity, or there can be a delay/synchronization issue between the notification and the current chat state. Similar behavior has been reported by other Teams users. Please refer to this thread.

I recommend following the steps outlined in the AI's comment above first, as they address the same points I would have suggested.

Open Microsoft Teams.
Select Settings and more (…) > Settings.
Go to Notifications and activity.
Find Missed activity email (or Missed pactivity emails).
Set it to Off.

User's image

This prevents Teams from sending these missed-activity email reminders while leaving your normal Teams chat notifications available.

If you want to keep the emails enabled, please first note the exact time, sender, and subject of one of the unexpected emails, then check whether there is any corresponding chat, call, mention, or other activity around that time. If there is consistently no corresponding activity, I would recommend reporting it through Teams > Settings and more (…) > Help > Give feedback, as this may require investigation of the notification service rather than a local Teams setting.

If you can share one example of the email (with personal information removed), including its subject, timestamp, and the type of account involved (work/school or personal), I can help narrow down what triggered it.

Craig 0 Reputation points

2026-09-22T15:15:05.91+00:00

The email subject appears in Outlook simply as a restatement that the person is trying to contact me. This is a work account.

As I already said, the people who've been named in the emails are not trying to contact me. There is no missed activity. This is not related to any sort of timing issue unless there are missed activities that result in an immediate email notification, but the that take days to appear in the activities in Teams.
BabybooHN 3,290 Reputation points Independent Advisor

2026-09-22T15:24:01.75+00:00
Dear @Craig

Thank you for clarifying. I understand that this is a work account and that there is no corresponding missed activity in Teams, even though the email states that the person is trying to contact you.

In this situation, I would recommend following the steps provided in the AI comment above first, particularly checking Teams > Settings and more > Settings > Notifications and activity > Missed activity email.

If you have already confirmed that there is no missed activity and the emails continue, please share one example of the notification with any personal information removed, including:

The date and time you received it

Whether the message contains any additional details or links

This information can help determine which Teams notification is generating the email. If there is genuinely no corresponding Teams activity, the issue may require further investigation rather than simply changing the notification setting.

I appreciate the clarification, and I would avoid assuming that the named person actually attempted to contact you based on the email alone.
Craig 0 Reputation points

2026-09-23T08:32:48.06+00:00

I already provided an example. I have said multiple times that there is no Teams activity corresponding to the email.

The AI suggestion is "please hide the bug".