Azure for Students verification blocked: School Name dropdown shows no results

Question

Azure for Students verification blocked: School Name dropdown shows no results

Airuoruo 5

Hello,

I am trying to register for Azure for Students for the first time.

On the academic verification page, the “School Name” field does not display any dropdown suggestions. If I manually enter a school name, the value is automatically cleared when I move to another field.

I have already tried:

normal and private/incognito browser modes
different language settings
different country/region selections

The result is always the same: no school list appears, so I cannot select an institution and therefore cannot complete academic verification.

Because the verification cannot be completed, I do not yet have an Azure subscription and therefore cannot create a normal Azure support request.

I also tried the Azure for Education support route, but it redirected me to Engage Center, where I was told that I do not have access to any workspace.

I contacted Azure chat support as well, but I was advised that a support request would need to be submitted by an administrator.

This appears to be an issue with the School Name lookup on the Azure for Students academic verification page.

Could a Microsoft moderator please advise how this issue can be escalated to the appropriate Azure for Students / academic verification team?

Thank you.

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1 answer

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Answer 1

Taz 10,126 MVP Volunteer Moderator

Hi Airuoruo,

The behavior you describe is caused by the School Name lookup not returning an institution, not by your browser. The Azure for Students verification form only accepts a school selected from its institution list, so manually typing a name and moving to another field will clear it. The same issue has been reported when Microsoft's GetSchoolsByCountry lookup returns no schools.

First check whether your institution appears when the correct country/region is selected. If it still does not appear, your institution is not currently available in the Azure academic verification database.

You have two practical options:

Use the GitHub Student Developer Pack → Microsoft Azure benefit if your GitHub Education verification is already approved. This bypasses the broken school lookup in the Azure signup flow.

If your institution is not available through GitHub either, the institution needs to be recognized in Microsoft's academic database. Azure for Students requires verification through an institution-issued academic identity/email.

Do not enter a manually typed school name that is not offered by the dropdown, because the form will not retain it.

Airuoruo 5 Reputation points

2026-09-29T07:43:07.9566667+00:00

Hi Taz,

Thank you for your response.

My GitHub Education verification has already been approved, and my GitHub Student Developer Pack benefits are active. However, when I try to redeem the Microsoft Azure benefit through GitHub, I am redirected to the same Azure for Students academic verification form. Therefore, the GitHub route does not bypass the broken School Name lookup in my case.

My university uses Microsoft services, including Microsoft 365 and institutional email, so I would expect it to be recognized by Microsoft’s academic verification system.

However, the School Name field behaves strangely. It prompts me to enter my institution’s name, but no dropdown suggestions appear. When I manually enter a name and move to another field, the text is automatically cleared.

I have also tried selecting different countries/regions, but the dropdown does not return any results for any of them. This makes me suspect that there may be an issue with the form’s autocomplete component or the underlying school lookup service, rather than my institution simply being absent from the database.

Since I cannot complete academic verification, I do not yet have an Azure subscription and cannot create a standard Azure support ticket. I also tried the Azure for Education support route, but it redirected me to Engage Center, where I received an access-denied message.

If you know of an alternative signup method that actually bypasses this form, or a support channel available to applicants who do not yet have an Azure subscription, I would appreciate any specific guidance or links.

Thank you for your help.