Artifact Signing ID validation fails repeatedly 9afac007-6e27-4e93-84b1-34ac87fcdc90

Question

Artifact Signing ID validation fails repeatedly 9afac007-6e27-4e93-84b1-34ac87fcdc90

nauticAi Support 20

Hello Sirs!

We are trying to swtich to Artifact signing, but appears that no matter what we do in our Azure account, we are unable to get the ID check passed. We have now tried this many times already, and setting up all our contacts and emails and such stuff in our Office-account, but still just getting Failed without any explanation why. Latest UUID fo the check is 9afac007-xxxxx

Can you assist us in getting passed this ID check, considering that we have full signatory powers to our company and have also completed ID checks via your aut10tix system succesfully. Our permissions and ownership of this company can all be checked from public records in Finland.

Rgrds,

Henrik / NauticAi Ltd

Moosa Khan 695 Reputation points Microsoft External Staff Moderator

2026-08-13T11:29:51.29+00:00
Hello @nauticAi Support ,

To assist with the investigation, could you please provide:

A screenshot of the Identity Validation page showing the current Failed status.

Confirmation whether this is a Public Trust or Private Trust validation.

Whether any Action Required emails were received before the validation failed.

The Artifact Signing account name.

At this point, the failure reason is not exposed through the portal and requires review of the backend validation records. Please provide the Identity Validation ID, Artifact Signing account name, Subscription ID, and Tenant ID via Private message so we can check for further investigation.

Regards,
Moosa khan
nauticAi Support 20 Reputation points

2026-08-13T13:26:54.04+00:00

Thank you!

We will send you this in a PM.

Just a quick question. How do we send PMs in this system? Don't seem to find any options for that anywhere here around this chat.

Henrik
nauticAi Support 20 Reputation points

2026-08-13T13:28:35.08+00:00

Thank you!

We will send you this in a PM.

Just a quick question. How do we send PMs in this system? Don't seem to find any options for that anywhere here around this chat.

Henrik
nauticAi Support 20 Reputation points

2026-08-17T07:19:19.9033333+00:00

@Moosa Khan , kindly update us on the status of our request. We asked how we should send PMs here in this system, as it does not seem to be very apparent how that is done :)

Henrik
Moosa Khan 695 Reputation points Microsoft External Staff Moderator

2026-08-17T12:18:13.8733333+00:00

Hello @nauticAi Support ,
Sorry, I missed your message and i have pinged you via private message you must be getting the notification can you please check it.

Answer accepted by question author

Moosa Khan 695 Microsoft External Staff Moderator

Hello @nauticAi Support ,

The Identity Validation was repeatedly failing in the Azure portal without displaying a specific failure reason, despite the organization and contact information being verified and the required identity checks being completed through the Authentix system.

We raised a support case and worked with the internal team, who requested the Identity Validation ID and relevant Artifact Signing/account details to investigate the issue from the backend.

I’m pleased to confirm that we have now received confirmation from the internal team that the Identity Validation has completed successfully and the request has passed validation.

You should now be able to proceed with the Artifact Signing setup/process.

Thank you again for your cooperation and patience while we worked to get this resolved.

Please accept this answer by giving a thumps up.

Thanks
Moosa khan

nauticAi Support 20 Reputation points

2026-08-28T12:31:50.45+00:00
Like to add that the ID validation discussed here did not actually pass, but we made a new one and that suddenly then did :) Somewhat a mystery what it was that made it pass, but kind tip is that (this is probably written somewhere in some official docs as well):

you perhaps cannot seek ID validation for an @xxx.onmicrosoft.com domain account even if that is your Azure account -> at least for us that did not work but seeking one for our non-Microsoft DNS registered domain seemed to work though.

short format emails like ******@domain.com are perhaps a no-no here since they will not match your full name, so use a firstname.surname@[yourdomain].com to do this, since that perhaps will easier match up with your ID check with au10tix -> unsure if this is either a stopper, but we went all-in with all possible long name formats here

once the ID validation is done, it takes just minutes to setup the rest and the signing in itself is a breeze. So once you get your ID validated, it is easy peasy

Thanks again to @Moosa Khan for the assistance on this.
Mentalidad Invencible 0 Reputation points

2026-11-04T17:02:59.63+00:00

Subject: Artifact Signing identity validation failed — Azure support request blocked

Hello Microsoft Support Team,

Our company, MENTALIDAD INVENCIBLE, S.L. (Spain), has received an "Identity Validation Failed" status for our public organization validation.

Artifact Signing account: guinda-firma Region: North Europe Plan: Basic Subscription: Microsoft Azure Plan

We experienced technical problems with AU10TIX and Microsoft Authenticator.

We have also tried opening an Azure support ticket, but the portal does not allow us to complete the request.

Could you please escalate this case to the Artifact Signing identity validation team and arrange a private channel to share our validation ID and account details?

We need to know the exact reason for the failure and whether the validation can be reviewed or must be restarted.

Thank you.

1 additional answer

Your answer

Moosa Khan 695 Reputation points Microsoft External Staff Moderator

2026-08-13T11:29:51.29+00:00

Hello @nauticAi Support ,

To assist with the investigation, could you please provide:

A screenshot of the Identity Validation page showing the current Failed status.

Confirmation whether this is a Public Trust or Private Trust validation.

Whether any Action Required emails were received before the validation failed.

The Artifact Signing account name.

At this point, the failure reason is not exposed through the portal and requires review of the backend validation records. Please provide the Identity Validation ID, Artifact Signing account name, Subscription ID, and Tenant ID via Private message so we can check for further investigation.

Regards,
Moosa khan
nauticAi Support 20 Reputation points

2026-08-13T13:26:54.04+00:00

Thank you!

We will send you this in a PM.

Just a quick question. How do we send PMs in this system? Don't seem to find any options for that anywhere here around this chat.

Henrik
nauticAi Support 20 Reputation points

2026-08-13T13:28:35.08+00:00

Thank you!

We will send you this in a PM.

Just a quick question. How do we send PMs in this system? Don't seem to find any options for that anywhere here around this chat.

Henrik
nauticAi Support 20 Reputation points

2026-08-17T07:19:19.9033333+00:00

@Moosa Khan , kindly update us on the status of our request. We asked how we should send PMs here in this system, as it does not seem to be very apparent how that is done :)

Henrik
Moosa Khan 695 Reputation points Microsoft External Staff Moderator

2026-08-17T12:18:13.8733333+00:00

Hello @nauticAi Support ,
Sorry, I missed your message and i have pinged you via private message you must be getting the notification can you please check it.
nauticAi Support 20 Reputation points

2026-08-28T12:31:50.45+00:00

Like to add that the ID validation discussed here did not actually pass, but we made a new one and that suddenly then did :) Somewhat a mystery what it was that made it pass, but kind tip is that (this is probably written somewhere in some official docs as well):

you perhaps cannot seek ID validation for an @xxx.onmicrosoft.com domain account even if that is your Azure account -> at least for us that did not work but seeking one for our non-Microsoft DNS registered domain seemed to work though.

short format emails like ******@domain.com are perhaps a no-no here since they will not match your full name, so use a firstname.surname@[yourdomain].com to do this, since that perhaps will easier match up with your ID check with au10tix -> unsure if this is either a stopper, but we went all-in with all possible long name formats here

once the ID validation is done, it takes just minutes to setup the rest and the signing in itself is a breeze. So once you get your ID validated, it is easy peasy

Thanks again to @Moosa Khan for the assistance on this.
Mentalidad Invencible 0 Reputation points

2026-11-04T17:02:59.63+00:00

Subject: Artifact Signing identity validation failed — Azure support request blocked

Hello Microsoft Support Team,

Our company, MENTALIDAD INVENCIBLE, S.L. (Spain), has received an "Identity Validation Failed" status for our public organization validation.

Artifact Signing account: guinda-firma Region: North Europe Plan: Basic Subscription: Microsoft Azure Plan

We experienced technical problems with AU10TIX and Microsoft Authenticator.

We have also tried opening an Azure support ticket, but the portal does not allow us to complete the request.

Could you please escalate this case to the Artifact Signing identity validation team and arrange a private channel to share our validation ID and account details?

We need to know the exact reason for the failure and whether the validation can be reviewed or must be restarted.

Thank you.

Answer 1

Subject: Artifact Signing identity validation failed — Azure support request blocked

Hello Microsoft Support Team,

Our company, MENTALIDAD INVENCIBLE, S.L. (Spain), has received an "Identity Validation Failed" status for our public organization validation.

Artifact Signing account: guinda-firma Region: North Europe Plan: Basic Subscription: Microsoft Azure Plan

We experienced technical problems with AU10TIX and Microsoft Authenticator.

We have also tried opening an Azure support ticket, but the portal does not allow us to complete the request.

Could you please escalate this case to the Artifact Signing identity validation team and arrange a private channel to share our validation ID and account details?

We need to know the exact reason for the failure and whether the validation can be reviewed or must be restarted.

Thank you.