Cannot download game on Xbox app PC

Question

Cannot download game on Xbox app PC

Cameron 0

I am trying to install Forza Horizon 6 on my PC. I have tried installing the game 3 different times over the last 3 days. I have over 20 hours on my Xbox Series X but would like to play it on my PC. Every single time, after waiting, it gets to 100% and stops and gives an error code; 0x80073cf6. I have tried all of the solutions that I could find online, whether it was from the Xbox/Microsoft website, or a third-party, nothing has worked. I have received this exact same error code for other games, but I have never found a solution, it just randomly disappears. But this time the issue has been very persistent, and aggravating, a $120 game that I cannot even download onto my PC. All of the "things to make sure of", I have made sure of, everything is correct, I even used an application provided from a Microsoft forum "GamingRepairTool.exe". Nothing, and I am not exaggerating, nothing as worked. I would greatly appreciate real support and not repeat solutions that I have already tried and to which have not worked.

DivineManiac 0 Reputation points

2026-05-28T01:46:29.19+00:00

I'm dealing with the same issue, same game. It shows downloading but does nothing. I have removed Xbox store and Microsoft store from my computer entirely and reinstalled them via Powershell. NOTHING IS WORKING. The ONLY solution I have found is delete the Xbox trash application for downloading games and go buy it on Steam. It's sad, but it's true. They've known about this issue and refuse to fix it. I've been to every forum, I have tried everything in my power to fix this (short from resetting my entire computer) which I shouldn't have to. Multi-Billionaire dollar company and they can't develop a fix for this issue.

Never. And I mean never download another game or purchase another game via Xbox. Go through Steam.

I hope this helps.

2 answers

Your answer

DivineManiac 0 Reputation points

2026-05-28T01:46:29.19+00:00

I'm dealing with the same issue, same game. It shows downloading but does nothing. I have removed Xbox store and Microsoft store from my computer entirely and reinstalled them via Powershell. NOTHING IS WORKING. The ONLY solution I have found is delete the Xbox trash application for downloading games and go buy it on Steam. It's sad, but it's true. They've known about this issue and refuse to fix it. I've been to every forum, I have tried everything in my power to fix this (short from resetting my entire computer) which I shouldn't have to. Multi-Billionaire dollar company and they can't develop a fix for this issue.

Never. And I mean never download another game or purchase another game via Xbox. Go through Steam.

I hope this helps.

Answer 1

Since the download reaches 100% and then shows error 0x80073CF6, try reinstalling Gaming Services. It may be causing the installation failure.

Open PowerShell as Administrator.

Run this command:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Restart your PC.

Open the Xbox app and try installing the game again. Windows should prompt you to reinstall Gaming Services if needed.

Make sure Windows and the Xbox app are fully updated.

If the issue continues, check the Microsoft Store installation as well and contact Xbox Support with the error code.

Hope this helps!Since the download reaches 100% and then shows error 0x80073CF6, try reinstalling Gaming Services. It may be causing the installation failure.

Open PowerShell as Administrator.

Run this command:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Restart your PC.

Open the Xbox app and try installing the game again. Windows should prompt you to reinstall Gaming Services if needed.

Make sure Windows and the Xbox app are fully updated.

If the issue continues, check the Microsoft Store installation as well and contact Xbox Support with the error code.

Hope this helps!

Answer 2

Error 0x80073CF3 is a Microsoft Store/Xbox app deployment error that typically indicates a problem with the app package or the underlying Gaming Services/Store components on the PC.

Based on the available guidance for similar Store/Xbox installation issues, use the following targeted steps on Windows 11:

Reset the Microsoft Store cache
1. Press Windows key + R.
2. Type wsreset.exe and select OK.
3. A blank Command Prompt opens and closes after ~10 seconds, then Microsoft Store opens automatically.
4. Retry installing Forza Horizon 6 from the Xbox app.
Fully reset the Microsoft Store app
1. Open Settings → Apps → Installed apps.
2. Locate Microsoft Store, select the three dots → Advanced options.
3. Select Reset.
4. Restart the PC and try the install again (either from Store or Xbox app).
Check common Store/Xbox visibility and install blockers Verify the following, which are known to prevent installs even when everything appears correct:
- The game is available in the current country/region configured in Windows.
- Microsoft family settings are not blocking the title (especially if using a child or family account).
- The game is still available in Microsoft Store and not temporarily withdrawn.
- The PC meets the game’s requirements and the title is compatible with the device; incompatible apps are blocked from install.
- The PC has been restarted after any recent Windows Updates.
- The PC is authorized and signed in with the same Microsoft account used to own/play the game. See “Manage your devices for Microsoft Store” in the referenced docs.
Refresh Gaming Services (if using Xbox app/Game Pass) Corrupted Gaming Services can cause installs to fail at 100% with deployment errors. To repair:
1. Launch PowerShell as Administrator.
2. Remove Gaming Services:
```
      get-appxpackage *gamings* | remove-package
```
3. Open the Xbox app, then start installing any game. This triggers a clean Gaming Services install from Microsoft Store.
4. After Gaming Services finishes installing, retry Forza Horizon 6.
Force-update Gaming Services and Xbox app (if still failing) If the issue persists, ensure both Gaming Services and the Xbox app are current:
1. Open PowerShell as Administrator.
2. Run:
```
      get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
```
  Then install Gaming Services from the Store page that opens.
3. In the same PowerShell window, refresh the Xbox app if needed:
```
      get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
      start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
```
  Install the Xbox app from the Store page.
4. Reboot and try the Forza install again from the Xbox app My Library.
If Store installs keep failing but Xbox app works For some titles, installing via the Xbox app can bypass Store-specific issues. If Forza appears as owned in Microsoft Store but fails there, ensure it appears under My Library in the Xbox app and start the install from there instead of the Store UI.

If, after these steps, Forza Horizon 6 and other large games still fail at 100% with deployment errors while other Store apps work, the next escalation path is game/Xbox-specific support, providing the error code 0x80073CF3 and confirming that Store reset, Gaming Services reinstall, and Xbox app refresh have already been completed.

References: