How to raise a ticket to speak with a human

Hello Ifeoma Okonji,

I understand that you are having issue with contacting Microsoft support. I truly understand how you feel. Let me assist you go through this situation.

To request a callback via Microsoft Support:

1. Go to Microsoft Support – Contact: https://support.microsoft.com/home/contact
2. In the box type in your issue > select Get help > Scroll down choose contact support > Sign in your account
3. Select Microsoft 365 & Office
4. Select Subscription, account, billing
5. Choose related tag for your issue
6. When offered, select “Request a call back” (or Chat, then ask for callback) > Leave your information so they can callback

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Have a nice day!