Solitaire Game shows ads although i have a paid subscription

George Diamantis 20 Reputation points
2026-03-05T14:39:37.3833333+00:00

How do i turn off the ads on windows 11 Solitaire game that i pay for?

Windows for home | Other | Gaming

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  1. Marci 0 Reputation points
    2026-07-27T16:41:11.79+00:00

    I'm getting ads on my Solitaire Premium Edition - Yearly Subscription

    When I sign out and sign back in the ID coming up is "CriminalSteak15" and I have no idea where this info came from.

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  2. paulr0511 49,750 Reputation points Independent Advisor
    2026-03-05T16:08:40.0133333+00:00

    If you will still encounter an issue, you can also submit a request via Submit a request to get your account checked.

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  3. paulr0511 49,750 Reputation points Independent Advisor
    2026-03-05T16:07:41.2666667+00:00

    Hello, good day and thanks for your question. To add to the above, please double check if you are on the correct account that has the subscription and you can go to https://account.microsoft.com/services and login with your account from a browser. You can also check and follow the indicated steps at Get help for a Premium subscription on different devices - Premium on Windows PC.

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  4. AI answer

    2026-03-05T14:39:49.11+00:00

    Ads in Microsoft Solitaire Collection are part of the game’s monetization and are controlled by the game’s own subscription/entitlement system, not by a general Windows 11 setting.

    To remove ads, the game must recognize an active, ad-free entitlement (for example, a premium or subscription purchase associated with the Microsoft account signed into the game). If ads are still showing even though a subscription is being paid for, the most common causes are:

    1. The game is signed in with a different Microsoft account than the one that owns the subscription.
    2. The subscription has expired or is associated with a different platform/account.
    3. The game has not refreshed its license/entitlement state.

    Actionable steps:

    1. In Microsoft Solitaire Collection, open the in-game settings or profile area and confirm which Microsoft account is signed in.
    2. Sign out in-game, then sign back in with the Microsoft account that was used to purchase the ad-free subscription.
    3. Make sure the device is online so the game can validate the subscription.
    4. If the game has an in-game “Store” or “Remove Ads” section, open it and verify that it shows the subscription as active rather than offering to buy it again.
    5. If the subscription was purchased through the Microsoft Store, verify in the Microsoft account’s Services & subscriptions page that the Solitaire-related subscription is active and tied to the same account used in-game.
    6. If ads still appear after confirming the correct account and an active subscription, contact Microsoft support for the game or for Microsoft Store billing so they can check the subscription and entitlement on the account.

    These steps ensure that the Solitaire game can correctly detect the paid, ad-free entitlement and stop showing ads.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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