Application publication blocked by tax and payout information, which already completed

Question

Application publication blocked by tax and payout information, which already completed

M H 0

A persistent error: "You need to update your tax and payout information before you can charge money." is shown, preventing app submission, but all tax and payout information has been provided with a Complete status.

N.V. van Luijtelaar (Nik) 0 Reputation points

2026-05-29T15:59:33.74+00:00

What if you see the bladed for Paoyout and Tax profiles in Partner center, but you can't see any valid profiles in there or change anything, while you should be the only owner / windows manager...... billing profile is correct and has it all has been working before. Then i got behind on one Azure bill for 7 days and as a result unable to freshly republish app. Paid all that and then the issue remains up till almost 20 days later, i am still unable to publish marketplace app.... this should all not be happening right?
David Dai 0 Reputation points

2026-06-25T23:09:15.9366667+00:00

Hello,

I'm running into the exact same Microsoft Store blocking issue that you experienced.

Even though all of my tax and payment profiles show as "Complete", I keep getting the error: "You need to update your tax and payout information before you can charge money."

I'm completely stuck and not sure what my next step should be.

Could you shed some light on how you resolved it?

Thanks!

3 answers

Your answer

N.V. van Luijtelaar (Nik) 0 Reputation points

2026-05-29T15:59:33.74+00:00

What if you see the bladed for Paoyout and Tax profiles in Partner center, but you can't see any valid profiles in there or change anything, while you should be the only owner / windows manager...... billing profile is correct and has it all has been working before. Then i got behind on one Azure bill for 7 days and as a result unable to freshly republish app. Paid all that and then the issue remains up till almost 20 days later, i am still unable to publish marketplace app.... this should all not be happening right?
David Dai 0 Reputation points

2026-06-25T23:09:15.9366667+00:00

Hello,

I'm running into the exact same Microsoft Store blocking issue that you experienced.

Even though all of my tax and payment profiles show as "Complete", I keep getting the error: "You need to update your tax and payout information before you can charge money."

I'm completely stuck and not sure what my next step should be.

Could you shed some light on how you resolved it?

Thanks!

Answer 1

Microsoft Store paid submission blocked although tax, payout and verification are Complete

I am experiencing the same issue while trying to change my Microsoft Store app from free/private to public/paid. My Company developer account is Active and Authorized, and the tax profile, payment profile, verification status, and both Sell and AdsRevenue payout assignments all show Complete; however, the submission is still blocked with the message, “You need to update your tax and payout information before you can charge money.” I opened a Microsoft Partner Center/Engage Center support ticket on 13 October 2026 (Request ID: 26*****31), but I have not yet received a response or resolution. Could Microsoft please check the backend paid-publication eligibility for my seller account?

******* Update :

My issue resolved by going to Account Settings==>Legal Info==> Contact info and Update it! When I opened the form, I noticed some information was missing / not saved previously.

Answer 2

M H 0

Further investigation shows the validate API call returns "This account is not publish eligible due to either an invalid payout, payout on hold, or invalid tax".

However that's inconsistent to Payout and tax profile assignment, where Tax profile, Payment profile and Verification all have a Complete status.

Z S 0 Reputation points

2026-03-20T06:06:12.7066667+00:00

I'm facing the same problem - I've opened a support ticket too but so far have received no response from Microsoft. Did you manage to find out what the problem was?

Answer 3

The message appears when Partner Center has not fully validated the payout and tax profiles for the relevant program/enrollment, even if the profile pages show as Complete. Validation and enrollment status, not just profile completeness, control whether paid apps can be submitted.

To unblock app submission, verify and correct the following in Partner Center:

Confirm enrollment status
1. In Partner Center, go to Settings (gear icon) → Account settings → Payout and tax.
2. Open the Overview page for the relevant program (for example, Microsoft Marketplace / app publishing program).
3. Check the enrollment status:
  - Validating enrollment: Microsoft is still validating the payout and tax profiles. Validation can take up to 48 hours; paid submissions are blocked until the status becomes Enrolled.
  - Action Required – Update bank and/or tax profile or Action Required – Update Payment and/or tax details: Some information is missing, expired, or does not meet the rules for that program. Paid submissions remain blocked until this is resolved.
  - Enrolled: Payout and tax profile validation is complete; paid submissions should be allowed. If the error persists in this state, contact support.
Check for expired or program‑specific tax requirements
1. Go to Account settings → Payout and tax → Payout and tax profile.
2. Select Tax profile.
3. Review the Expiration Date column and locate any tax profile that is expired or about to expire.
4. For any expired/expiring profile used by the app’s program, select Edit and update the tax form details, then submit.
5. Wait up to 48 hours for re‑validation; the enrollment status should move to Enrolled when complete.
Note: Different incentive or marketplace programs can require additional tax details even if an existing tax profile shows as Complete. If a new program or changed rules require more information, Partner Center will show Action required – Update bank and/or tax profile on the Overview page until updated.
Verify payout profile assignment for the correct program
1. Go to Settings → Account settings → Payout and tax profile assignment.
2. Confirm that a valid payout profile is assigned to the specific program and Seller ID used for the app.
3. If needed, edit the assignment and select an existing verified payout profile or create a new one.
4. After changes, allow up to 48 hours for verification; during this time, payouts and paid submissions can be blocked.
If everything shows as Enrolled and Complete
- If the Overview status is Enrolled and both payout and tax profiles are Complete and not expired, but the portal still shows “You need to update your tax and payout information before you can charge money,” open a support ticket from Partner Center, as this indicates a backend validation or synchronization issue.

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