I would appreciate your assistance in recovering my data as soon as possible.

Đinh Thị Út Nhã 0 Reputation points
2026-02-11T11:41:03.3066667+00:00

All of my data on OneDrive has been deleted, and the files in the Recycle Bin appear to be empty. I would appreciate your assistance in recovering my data as soon as possible.

Microsoft 365 and Office | OneDrive | For education | Windows

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  1. AI answer

    2026-02-11T11:41:21.2733333+00:00

    If your OneDrive files have been deleted and the Recycle Bin appears to be empty, unfortunately, there may not be a straightforward way to recover them. Here are some steps you can take:

    1. Check OneDrive Online: Log into your OneDrive account through a web browser and check the Recycle Bin there. Sometimes files may still be recoverable from the online Recycle Bin even if they appear deleted on your local device.
    2. Files Restore Feature: If you have the OneDrive Files Restore feature available, you can restore your entire OneDrive to a previous state within the last 30 days. This feature allows you to select a recovery time and roll back all changes made after that point.
    3. Third-Party Recovery Tools: If the files are not available in the Recycle Bin or through the Files Restore feature, you might consider using third-party data recovery software. However, the success of these tools can vary, and there is no guarantee that you will recover all your data.
    4. Contact Support: If you are using OneDrive for work or school, consider reaching out to your IT department or Microsoft Support for further assistance. They may have additional recovery options available.

    Keep in mind that if the files were permanently deleted and are not in the Recycle Bin or recoverable through the above methods, it may be challenging to retrieve them.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Alina-Le 6,405 Reputation points Microsoft External Staff Moderator
    2026-02-11T15:07:45.0966667+00:00

    Hello @Đinh Thị Út Nhã

    Welcome to Q&A forum!

    To ensure I fully understand the issue you’re experiencing, I’d like to confirm a few details: 

    1/ Verify your account type 

    I understand that you've posted this thread in the Educational forum, but I would like to "reconfirm your account type" to ensure we can provide the most appropriate troubleshooting steps. Please let me know which of the following applies to your account: 

    • Personal account (e.g., @hotmail.com, @outlook.com) 
    • Educational account (e.g., @schoolname.edu) 
    • Business account (e.g., @yourcompany.com or @onmicrosoft.com) 

    2/ Were the files deleted manually by you, automatically, or unexpectedly (e.g., sync issue, device reset, malware)? 

    Restore your OneDrive - Microsoft Support 

    3/ When did you first notice the deletion? 

    4/ Have you checked the “Second-stage Recycle Bin”?  (Only available for OneDrive for Business.) 

    Restore deleted items from the site collection recycle bin  - Microsoft Support 

    5/ Do you have any synced copies on your local device? 

    6/ Did you receive any email alerts from Microsoft regarding mass deletions or unusual account activity? 

    Looking forward to hearing from you! 

    If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in "our documentation" to enable e-mail notifications if you want to receive the related email notification for this thread.

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