Restore Purchase Issue 808235

Question

Restore Purchase Issue 808235

Jan Armstrong 10

I recently renewed Microsoft Solitaire Games and Sukoku Premium subscription but now can't access the premium level. How can I restore the link to Xbox ad-free Microsoft Casual Games?

0 comments

3 answers

Your answer

Answer 1

oscar alonso 0

I did all this and more, and I never managed to fix it. Bad on Microsoft's part.

Lawrence Stackpoole 0 Reputation points

2026-11-06T00:48:07.2033333+00:00

If MICROSOFT support could help subscribers they would but obviously they have no interest. Finding effective support is impossible. The app ( solitaire for os) is defective. No help from the obscure references for help.

Answer 2

Thomas4-N 23,145 Microsoft External Staff Moderator

Hello Jan Armstrong, welcome to Microsoft Q&A forum.

This looks like a subscription sync issue between Microsoft Store and Solitaire. The subscription renewed but the app hasn't recognized it yet. Try these in order:

Verify you're signed into the correct Microsoft account in Solitaire (Settings > Account).
In Solitaire Settings, look for "Restore Purchases" or "Restore Premium" and tap it. Forces the app to recheck subscription status.
If that doesn't work, reset the app: Settings > Apps > Installed apps > Microsoft Solitaire Collection > Advanced options > Reset. Sign back in after.
Last option: uninstall and reinstall from Microsoft Store, then sign in.

One of these should sync the subscription. If still not working after all steps, contact Microsoft Store support for account-level verification.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Thomas4-N 23,145 Reputation points Microsoft External Staff Moderator

2026-03-01T12:41:56.4666667+00:00

Hello Jan Armstrong,

Just checking in to see if the above information was helpful.

Have you had a chance to check the answer provided? Any update would be appreciated.
Jan Armstrong 10 Reputation points

2026-03-01T16:40:02.41+00:00

The above was not helpful. However, when my PC was idle for a couple hours, when I came back, the connection between my subscription to the Solitaire games was restored. I don't know why it happened or how. I am just grateful that the issue resolved itself.
Jan Armstrong 10 Reputation points

2026-03-01T16:40:18.2333333+00:00

Please consider this issue to be closed.

Answer 3

To restore your access to the premium features of Microsoft Solitaire and Sudoku after renewing your subscription, you can try the following steps:

Check Your Microsoft Account: Ensure that you are logged into the correct Microsoft account that has the subscription.
Restore Purchases: Look for an option in the game settings to restore purchases. This is often found in the settings menu of the game.
Reinstall the Game: If restoring purchases does not work, you can try uninstalling and then reinstalling the game. This can sometimes resolve any issues with the subscription not being recognized.
Contact Support: If the issue persists, you may need to contact Microsoft support for assistance with your subscription.

These steps should help you regain access to the premium features of the games you subscribed to.