SLOW HOTMAIL

Marg ashton 20 Reputation points
2025-11-25T17:42:33.7366667+00:00

E-mails not loading as they should, taking along time to appear on the inbox list

Outlook | Web | Outlook.com | Email

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AI answer

2025-11-25T17:42:43.7666667+00:00

If your emails in Hotmail (now Outlook.com) are loading slowly, it may be due to several factors. Here are some potential causes and solutions:

  1. Network Issues: Slow internet connections can affect how quickly emails load. Check your network speed and stability.
  2. Server Issues: Sometimes, the issue may be with the Outlook.com servers. You can check the service health in the Microsoft 365 portal to see if other users are experiencing similar issues.
  3. Outlook Performance: If you're using Outlook with Microsoft 365, performance issues can arise due to various reasons, including mailbox size and the number of items in folders. Consider archiving old emails or moving them to separate folders to improve performance.
  4. Updates: Ensure that you have the latest updates for Outlook installed, as updates often include performance improvements.
  5. Add-ins: Disable any unnecessary add-ins that may be slowing down Outlook.
  6. Clear Cache: Clearing the cache in your browser or Outlook can sometimes resolve loading issues.

If the problem persists after trying these solutions, consider reaching out to Microsoft support for further assistance.


References:

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  2. John Jefferson Doyon 90,940 Reputation points Independent Advisor
    2025-11-25T18:20:15.6266667+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. May I know what troubleshooting steps have you already taken?
    2. Can I ask where you’re accessing your Hotmail account, on a web browser, mobile app, or desktop app using Outlook New for Windows, or Outlook Classic?
    3. Also, are you noticing this on just one device or across multiple devices?

    Click "Add comment" to let me know.

    Regards,

    John J.D.

    Was this answer helpful?