Can't find my contacts in outlook

Judith IDE 0 Reputation points
2025-11-04T18:32:56.3166667+00:00

Have both new outlook and classic. Contacts not in either.

Windows for home | Windows 11 | Performance and system failures

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

1 answer

Sort by: Newest
  1. AI answer

    2025-11-04T18:33:08.9266667+00:00

    If you can't find your contacts in Outlook, it may be due to your contacts being stored in a different folder or an issue with the Contacts folder itself. Here are a few steps you can take to troubleshoot the issue:

    1. Check for Multiple Contacts Folders: Sometimes, users may have multiple folders named "Contacts". Make sure to check if your contacts are in a different folder with the same name or a localized version of it. You can drag your contacts from the folder where they are located to the correct Contacts folder if needed.
    2. Verify Autodiscover Settings: If you are using a Microsoft Exchange Server account, ensure that the Autodiscover settings are correctly configured. An incorrect setting can prevent Outlook from accessing the correct Contacts folder. You can check the registry setting for ExcludeHttpsAutoDiscoverDomain and set it to 0 if it is currently set to 1.
    3. Use the Search Function: Use the search function in Outlook to look for specific contacts. Sometimes, contacts may not be visible due to view settings or filters.
    4. Check Permissions: If you are trying to access contacts in a public folder, ensure that you have the necessary permissions to view them. If you receive an error message regarding permissions, you may need to contact your administrator.

    If these steps do not resolve the issue, consider checking for any updates or issues with your Outlook installation.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.