Why has Microsoft Outlook stopped sending email from my bigpond.net.au account on my Pixel 8a phone?

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Why has Microsoft Outlook stopped sending email from my bigpond.net.au account on my Pixel 8a phone?

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Why has Microsoft Outlook stopped sending email from my bigpond.net.au account on my Pixel 8a phone? It was working well until 2 days ago, but now any email that I attempt to send from my Pixel 8a goes to the Draft folder on the Pixel 8a and stays there. Incoming mail is received to the bigpond.net.au account on my Pixel 8a without any issues. I have uninstalled the Outlook app, shutdown the phone, restarted phone, reinstalled Outlook app and done an advanced install of my bigpond.net.au account to ensure the imap/smtp settings, password etc are correct. If I go into the Draft folder on my laptop and send the email parked in the Draft folder on the Pixel 8a from the laptop it transmits successfully and it will disappear from the Draft folder on my Pixel 8a. Puzzlingly, email deleted from the Draft folder on the laptop does not disappear from the Draft folder on the Pixel 8a - but that's a minor matter in the scheme of things!

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Answer 1

Dear PennyG3205

Welcome to Microsoft Community.

I understand that you're experiencing a frustrating Bigpond.net.au mailbox configuration issue with the Outlook app on your Pixel 8a. Let's try to troubleshoot this issue step by step.

Possible causes and solutions

Update the app:

Make sure you have the latest version of the Outlook app installed. Updates often include bug fixes that can fix issues like this.

I checked Outlook's update history and there was indeed an update to fix the problem on November 6 (I don't know if it's your problem). If you haven't updated yet, update now and then try to configure your mailbox. For the update information of Outlook for Android, you can refer to:

Release notes for Outlook Mobile - Office release notes | Microsoft Learn

App permissions:

Make sure the Outlook app has the permissions it needs to access the internet and your email account. Go to Settings > Apps > Outlook > Permissions and make sure all relevant permissions are granted.

Clear cache and data:

Sometimes, clearing the app's cache and data can solve the problem (unlike uninstalling and reinstalling). Go to Settings > Apps > Outlook > Storage > Clear cache and Clear data. Please note that clearing data requires you to log in again.

SMTP server settings:

Double check your SMTP server settings. The correct settings for Bigpond are:

SMTP server: mail.bigpond.com

Port: 587

Security type: STARTTLS

Require login: Enabled

Username: Your full email address

Password: Your email password

Additional steps

Check with Telstra: There may be specific issues or updates related to Bigpond email accounts. Contact Telstra support to make sure there are no known issues or changes affecting your account.

Check with Outlook for Android support: Contact Outlook for Android support and report your issue, if this is a widespread issue it may be fixed with a future update.

Get in-app help for Outlook for iOS and Android - Microsoft Support

Hopefully the above information helps, feel free to contact me if there is any progress.

Thank you for your time and understanding.

Best wishes,

Hardyjoe.J|Microsoft Community Support Specialist