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Hi Microsoft community,
I have come across some odd occurrences lately - we have an app linked with SSO to our organization. User's typically use the SMS option to MFA in to the app. However, recently for a few users, the OTP has been sent via WhatsApp (using the account "Global OTP Services") instead of the usual SMS.
We have made no changes in our org. to allow for this.
Does anyone know what is possibly going on? I cannot seem to find where that would even be set, or if there was a Microsoft announcement.
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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Hi MS community,
We have experienced a same kind of scenario like David. Please confirm this.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 10%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
We are having same issues for random users using a cloud app linked to SSO in our organisation,
Any solution to this?
Sending OTP code to WhatsApp only available in India, Indonesia and New Zealand only
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Hi Javed, how do you know that sending OTP via WhatsApp is only available in these countries?
We are having the same issues with random users and we are not on this list.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 69%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
i lost my cellphone number how can microsoft send me my school verification code because i do not have an access
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Please see this article below which states what Microsoft are doing and how it will work
https://www.linkedin.com/pulse/microsoft-entra-id-deliver-mfa-text-message-via-whatsapp-singu/
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This is quite old and the latest information we have is this post in the Admin messsage centre: https://admin.microsoft.com/?ref=MessageCenter/:/messages/MC926195 The issue is however that random users outside of India, Indonesia and new Zeland have received Whatsapp messages and there is no clarity or information as to a wider rollout, so we are not in a position to inform our Users whether to expect them or not.