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Microsoft agent gave me the wrong number for commercial support.

SO frustrating! After an hour in online chat with an agent yesterday he couldn't solve the problem and gave me a number, 800-892-5234, to call for "commercial support", but this number isn't Microsoft! I'm suddenly having an error, 0x800CCC0E,…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T18:43:04.27+00:00
Gary Jones 0 Reputation points
edited a comment 2026-11-11T16:44:20.2+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
0 answers

Individual (Taiwan) cannot complete tax profile: "Tax ID type" only accepts 8-digit business Uniform Number

Account type: Individual. Program: Microsoft Store (Taiwan). When creating the tax profile, at step 3 "Tax Residence Country/Region", the field "Tax ID type" is required ("This is a required field."). The only option is…

Microsoft Partner Center | Other
asked 2026-09-27T15:29:28.3+00:00
Brian Huang 10 Reputation points
commented 2026-11-11T16:44:13.4366667+00:00
MB 0 Reputation points
3 answers

Missing Horizonal Scroll Bar

The horizontal scroll bar has been missing for some time now. The "display horizonatal scroll bar" is checked in "Options," "Advanced" and is also checked in Settings.  When I narrow the window to make the view smaller than…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-11T14:59:36.3666667+00:00
Jamie McMorrow 0 Reputation points
answered 2026-11-11T16:38:37.2466667+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
1 answer

Excel work book password

I didn't even know I put a passwork on this workbook and need to add more data. How can I find out the passwork I put on the workbook?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-29T18:48:00.2933333+00:00
Jackie Habit 0 Reputation points
answered 2026-11-11T16:35:59.5466667+00:00
William Son 0 Reputation points
2 answers

Portable Hard Drive Sharing in Network

I have a portable hard drive that want to share for storage and sharing files. I have Zyxel mesh system with a router and two extenders. I can hook up the hard drive to extender directly. What do I need to do so everyone can see the hard drive if they…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-11-11T15:58:24.8033333+00:00
Fernando Rodriguez 0 Reputation points
answered 2026-11-11T16:35:12.4933333+00:00
SD - IA 183.1K Reputation points Independent Advisor
1 answer

how to create comparison sales yoy

Compile a customer list of sales for MGP caliper covers to identify declining or diminished sales in a one year period

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-28T22:48:42.2166667+00:00
George Perea 0 Reputation points
answered 2026-11-11T16:35:12.0466667+00:00
William Son 0 Reputation points
2 answers

Urgent: AADSTS5000224 – Unable to Access OneDrive Files in a Blocked Tenant

Dear Microsoft Support Team, I urgently need assistance recovering important files stored in my OneDrive. My Windows computer shows the synchronization folder as "OneDrive - Ridge Point". However, I do not know which organization manages this…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-11-11T15:52:19.6866667+00:00
秦汉 张 0 Reputation points
answered 2026-11-11T16:33:45.88+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
2 answers

What to do if your Microsoft Rewards Robux code doesn't work?

It shows that it is Not redeemed but it wont let me redeem it

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,703 questions
asked 2025-11-05T15:51:57.3466667+00:00
Nojus 5 Reputation points
commented 2026-11-11T16:30:25.2066667+00:00
Ammar Althagafi 0 Reputation points
2 answers

I need to cancel a trial for Global Microsoft 365 Business Standard

I am very frustrated, it says i will be charged $300 for a trial order i placed, but now I have no way to cancel. Everytime i click the link to log in, it says ERROR and unable to sign in. I do not work for a company and do not have an IT administator. …

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-07T16:41:06.1133333+00:00
Merissa Terra 0 Reputation points
commented 2026-11-11T16:28:48.1566667+00:00
Air Innovation Design 0 Reputation points
2 answers

2026-11 Security Update (KB5132061) (26300.9974) Failed to install on ‎11/‎11/‎2026 - 0x800f0993

This Security Update will absolutely not install. Upon a download where it jumps up to 100% all of a sudden it begins to install. Again slowly but suddently to 68% then 99% and then "Failed to install on ‎11/‎11/‎2026 - 0x800f0993". I have…

Windows for home | Windows 11 | Windows update
asked 2026-11-11T16:15:48.6033333+00:00
Anders Strand-Holm 100 Reputation points
answered 2026-11-11T16:24:34.55+00:00
Anders Strand-Holm 100 Reputation points
5 answers

My windows clipboard is not working,

When the computer starts it works for a few minutes then stops. Copied items not added to the clipboard and when yo try to past from the clipboard nothing happens, The computer needs to be restarted.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-11-09T23:43:06.19+00:00
William Hurley 10 Reputation points
answered 2026-11-11T16:24:08.4433333+00:00
William Hurley 10 Reputation points
3 answers

Boot and login animation regression to old dots ring after installing Build 26300.9818 (KB5127936)

Hello Microsoft Windows Team, After updating to Windows 11 Build 26300.9818 (KB5127936), I noticed a visual regression with the OS boot and login animation. The modern "Progressive Ring" animation (continuous loading bar) has unexpectedly…

Windows for home | Windows 11 | Windows update
asked 2026-10-28T18:40:31.4466667+00:00
shan chen ying 10 Reputation points
commented 2026-11-11T16:22:32.0266667+00:00
Neil D 34,755 Reputation points Volunteer Moderator
1 answer

Graph cloud-communications answer returns HTTP 400 "The input was not valid." for ALL incoming Teams calls to our calling bot - even from the official Microsoft.Graph.Communications SDK

Graph cloud-communications answer returns HTTP 400 "The input was not valid." for ALL incoming Teams calls to our calling bot — even from the official Microsoft.Graph.Communications SDK We have a Teams calling bot (service-hosted media, Graph…

Azure AI Bot Service
Azure AI Bot Service

An Azure service that provides an integrated environment for bot development.

1,159 questions
asked 2026-11-11T15:59:41.6666667+00:00
Zeev Russak 0 Reputation points
edited the question 2026-11-11T16:21:08.5533333+00:00
Zeev Russak 0 Reputation points
3 answers

Microsoft Teams ask me to sign all the time and then give me an error

Microsoft Teams ask me to sign all the time and then give me an error. I am signed in. Microsoft support has been horrible. Each time a tech makes another problem, and then 2 weeks later finally someone else on the phone, lats week for 7 hours! I…

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
asked 2026-11-10T22:07:31.46+00:00
RB 0 Reputation points
edited a comment 2026-11-11T16:20:29.94+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
2 answers

where is my new word application (macOS)

I installed the updated microsoft office package because my word application was no longer supported. however, i do not see the new word application. i do see excel, outlook etc. i want to have word to be able to update my old documents Moderator note:…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-11-05T20:01:16.43+00:00
David Rice 0 Reputation points
edited an answer 2026-11-11T16:14:12.26+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
2 answers

Azure Trusted Signing: still seeing SmartScreen warnings from new intermediate CAs

Looks like the trust from the CS EOC CA 04 is still giving SmartScreen warnings for our installers. Despite previous answers it looks like this still has not been resolved in general. Note this is not a new application and has been working for years it…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,789 questions
asked 2026-04-16T22:52:14.5433333+00:00
Nick Chrzan 5 Reputation points
answered 2026-11-11T16:13:59.78+00:00
Andrey Mn 0 Reputation points
1 answer

Levels and Points

Could someone help me understand the gamification of MS Learn? Levels: what do the levels mean, and how many levels are there? Points: what do the points mean, and how much points are there? Mod moved from : Microsoft 365 and Office | Other

Community Center | Not monitored
asked 2026-02-15T10:47:06.38+00:00
Jerel Lee 0 Reputation points
commented 2026-11-11T16:13:57+00:00
Deepak Kumar 20 Reputation points
1 answer

Cannot access my One Drive documents

This happens far too often to the point that I feel foolish for having uploaded documents to One Drive instead of another app. The system recognizes my sign in information and verifies it as correct. I can access my 365 account, but when I attempt to…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-11-10T17:16:55.8133333+00:00
Irene Troy 50 Reputation points
commented 2026-11-11T16:12:21.4+00:00
Jayden-P 4,385 Reputation points Independent Advisor
1 answer

715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,139 questions
asked 2026-11-11T16:11:19.6+00:00
张 龙腾 0 Reputation points
answered 2026-11-11T16:12:13.02+00:00

AI answer

3 answers

Third device in my family subscription keeps asking for Product Key

My family subscription permits me to use it on five devices. So far, the two devices (this laptop and my PC) have had no problem. Last month, I just shared the subscription to a third device --the laptop of my niece. My account shows that my subscription…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-11T08:04:48.1366667+00:00
Minz 0 Reputation points
answered 2026-11-11T16:12:12.2733333+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator