Outlook email

Microsoft currently reports a Microsoft 365 business-service degradation, but no public estimated restoration time is available; your company’s Microsoft 365 administrator must check the tenant-specific incident for the latest update and recovery estimate.^1^

Check the restoration status

Ask your work IT help desk or Microsoft 365 administrator to:

1. Sign in to the Microsoft 365 admin center.
2. Go to Health → Service health.
3. Under Active issues Microsoft is working on, open the incident affecting Exchange Online, Outlook, or Microsoft 365 connectivity.
4. Review Status, User impact, Last updated, and All updates for Microsoft’s latest recovery timeline.

The incident page is where Microsoft posts progress, mitigation details, and confirmation that service has been restored. Service health can be viewed by users assigned an appropriate administrator role, including Service Support admin or Helpdesk admin.^2^

The public notice confirms a broad Microsoft 365 issue, but it does not establish that your mailbox is affected by that incident specifically. If your administrator sees no relevant Exchange Online incident, they should select Report an issue from Service health or open a Microsoft 365 support request and investigate your account separately.

References

1. Microsoft service health status
2. How to check Microsoft 365 service health