How long do we have to wait?

Kieron Walter 0 Reputation points
2026-11-13T09:10:08.89+00:00

Hello,

When do you think I can use OUTLOOK again?

Or should we all just open a Gmail account?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Diana Mariz 11,405 Reputation points Independent Advisor
    2026-11-13T09:46:38.78+00:00

    Hi Kieron,

    I understand your frustrations and importance of being able to use Outlook again. But rest assured that Microsoft engineers are actively working on resolving this issue. Thank you so much for your patience and understanding. Rest assured, Microsoft is working toward a resolution.

    In the meantime, you may check the link below for the latest updates and any new information regarding this issue: https://portal.office.com/servicestatus

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  2. Kieron Walter 0 Reputation points
    2026-11-13T09:15:50.2866667+00:00

    It is not operational. I tried to send messages from my phone, but instead of being sent, they're stuck in the outbox. I have the latest version of Chrome; nothing you have told me is true.

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  3. AI answer

    2026-11-13T09:12:44.4766667+00:00

    There is no published waiting period: Outlook.com is currently listed as operational, so a loading screen that persists across all access methods should be reported to Outlook.com Support rather than treated as an active system-wide outage.^1^

    Try the documented loading workaround

    For Outlook.com in a web browser:

    1. Open it using the latest version of Microsoft Edge, Chrome, Firefox, or Safari 16 or later.
    2. Temporarily disable AdBlock, uBlock, and other advert or pop-up blockers for Outlook.com.
    3. Refresh Outlook.com. Microsoft documents these extensions as a cause of messages loading slowly, timing out, or not loading at all.^2^
    4. If the loading screen remains, test in a supported browser with no extensions enabled. Older or unsupported browsers can also have loading problems.^3^

    Escalate if it fails everywhere

    Because the failure occurs across all the access methods you tested, submit an account-specific support request:

    • If Outlook.com opens far enough, select Help, enter the problem, then scroll to Still need help? and select Yes.
    • If you cannot sign in or the Help interface will not load, use Microsoft’s dedicated Outlook.com sign-in support form.^4^

    Include the approximate start time, affected browsers/devices, and that the account remains on the loading screen across every client. Only Microsoft Support can inspect an account-specific service or mailbox problem and provide an applicable recovery time.

    References

    1. status.cloud.microsoft
    2. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
    3. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support
    4. [Outlook on the web](https://support.microsoft.com/outlook/add-a-calendar-in-outlook-com-or-outlook-on-the-web#still-need-help)
    AI-generated content may be incorrect. Read our transparency notes for more information.

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