Copilot AI is not working. When I click icon all that comes up is a white screen.

Run the Copilot connectivity troubleshooter first, because a white Copilot window can occur when the app cannot load its online content.

1. Test Copilot connectivity

1. Open Start, search for Get Help, and open it.
2. Enter Copilot connectivity troubleshooter in the search box.
3. Run the troubleshooter and apply any recommended fixes.
4. Close Copilot completely and open it again.

The troubleshooter checks for firewall rules and other connection blockers and displays its findings when finished.^1^

2. Repair the Copilot app

If the troubleshooter finds nothing or the window remains white:

1. Open Start → Settings → Apps → Installed apps.
2. Find Microsoft Copilot or Copilot.
3. Select the three dots (…) → Advanced options.
4. Select Terminate if that option appears, and then select Repair.
5. Reopen Copilot.

Repair attempts to correct the app without reinstalling it or clearing its data.^2^

If Repair does not work, return to the same page and select Reset. Reset can remove the app’s locally stored settings, so you may need to sign in again.

3. Update Windows, Microsoft Store, and Copilot

1. Go to Settings → Windows Update → Check for updates.
2. Install available updates and restart Windows.
3. Open Microsoft Store → Library → Get updates.
4. Allow updates for Copilot and Microsoft Store to finish.
5. Launch Copilot and sign in with your personal Microsoft account or Microsoft 365 work or school account.

Microsoft distributes the Windows Copilot app through Microsoft Store, and its Store-app troubleshooting procedure recommends updating Windows and Store apps before reinstalling.^3^ Copilot supports both personal and work or school accounts.^4^

4. Reinstall Copilot if it is still blank

1. Open Settings → Apps → Installed apps.
2. Locate Copilot, select … → Uninstall, and confirm.
3. Restart the PC.
4. Open Microsoft Store, search for Microsoft Copilot, and install it.
5. Open the newly installed app from Start rather than the old taskbar shortcut.
6. Sign in, then right-click its taskbar icon and select Pin to taskbar.

Reinstallation is the documented next step when repair/reset and Store updates do not resolve an app problem.^3^

If the problem continues

• Try Copilot on the web. If the web version also fails on the same network but works on another network, run the connectivity troubleshooter again and follow any firewall or network findings.
• If only the Windows app fails after reinstalling, open Copilot and select … → Send feedback → Report a problem. Include when it started, the Windows version, and a screenshot.^5^
• If the entire Windows display, rather than only the Copilot window, turns blank, that is a different display issue; use Windows blank-screen troubleshooting instead.^6^

References

1. Copilot troubleshooters | Microsoft Support
2. [Windows 11](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)
3. [Windows 11](https://support.microsoft.com/accounts-billing/fix-problems-with-apps-from-microsoft-store)
4. Access Microsoft Copilot on Windows | Microsoft Support
5. Troubleshoot your content in the updated Copilot app
6. Troubleshooting blank screens in Windows | Microsoft Support