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I have a new computer. I purchased an annual Microsoft 365 subscription to be able to use Word on my I-Mac. It was mistakenly downloaded/redeemend to a wrong account.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hello, if you purchased Microsoft 365 subscription on your account, you should be using that same account to download and install it via account.microsoft.com/services.
Do you meant that you have purchased it already using your other account that you are not intended to use?
I purchased it along with my new I-Mac. When I installed it, it went to an account I use at my church. It is for my personal use on my personal computer.
I purchased Microsoft 365 Personal for my personal G-Mail account, but on November 12, 2026 I accidentally redeemed it while signed into my church Microsoft account. I have not intentionally used the subscription on that account and would like to know whether the redemption can be reversed or reassigned to my personal G-Mail account.
I purchased it along with my new I-Mac. When I installed it, it went to an account I use at my church. It is for my personal use on my personal computer.