copilot will not load when I open it

Run the Copilot connectivity troubleshooter first, because a blank Copilot window can indicate that the app cannot connect to its online services.

1. Check Copilot connectivity

1. Open Start, search for Get Help, and open it.
2. Enter Copilot connectivity troubleshooter in the search box.
3. Run the troubleshooter and apply any recommended changes.
4. Close and reopen Copilot.

The troubleshooter checks for firewall rules and other connection blockers. ^1^

Also test Copilot in a web browser using the same Microsoft account:

• If Copilot works on the web, continue with the app repair below.
• If it is blank on the web too, try another network and temporarily disconnect any VPN or proxy. This separates an app problem from an account or network problem. ^2^

2. Repair or reset the Windows app

On Windows 11:

1. Open Start > Settings > Apps > Installed apps.
2. Find Copilot, select …, and choose Advanced options.
3. Select Repair.
4. Reopen Copilot.
5. If it remains blank, return to the same page and select Reset.

Repair attempts to fix the app without reinstalling it. Reset clears the app’s local data and settings, so you may need to sign in again. Some apps do not expose both options. ^3^

3. Update or reinstall Copilot

If repair and reset do not resolve it:

1. Open Microsoft Store > Library > Get updates.
2. Install available updates for Copilot and Microsoft Store.
3. If Copilot remains blank, open Settings > Apps > Installed apps.
4. Find Copilot, select … > Uninstall.
5. Reinstall Microsoft Copilot from Microsoft Store.

Microsoft documents uninstalling and reinstalling Copilot as a supported Windows recovery path. ^4^

4. Report the failure if it persists

If both the web version and reinstalled app remain blank, report it from Copilot if its menu is accessible:

1. Select … in the upper-right corner.
2. Select Send feedback > Report a problem.
3. Include when the issue began, the Windows version, whether the web version works, and a screenshot. ^5^

There are recent user reports of the Windows Copilot app opening blank after an update, but the matching report currently has no accepted resolution. ^6^

References

1. Copilot troubleshooters | Microsoft Support
2. Copilot is not working - Microsoft Q&A
3. [Windows 11](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)
4. Welcome to Copilot on Windows
5. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
6. Copilot app screen is blank followin windows 11 update