hacked account

Jordin DaSilva 0 Reputation points
2026-11-13T02:59:11.0866667+00:00

another Microsoft account of mine was hacked and they switched the emails and changed the password i need help recovering it

Windows for home | Other | Security and privacy
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  1. Lester Bernard Reyes 86,755 Reputation points Independent Advisor
    2026-11-13T03:54:07.1166667+00:00

    Hi, I'm Bernard. I'm happy to help!

    To recover the account, kindly follow the steps below:

    Method 1. Recover a Microsoft account by resetting the password:

    Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompts to reset the password.

    For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

     

    Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

    https://account.live.com/acsr

    Please complete the form and expect a reply within a few days.

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  2. AI answer

    2026-11-13T02:59:25.5733333+00:00

    Use the Microsoft sign-in helper tool first. It asks for the email address or phone number for the account and either provides self-help steps or offers the chance to talk to an agent.

    Recommended recovery path:

    1. If the PC used with that account may be compromised, run a full antivirus scan before changing anything.
      • Open Virus and threat protection
      • Select Scan options > Full scan > Scan now
    2. Try to reset the password.
      • If the password no longer works, use Forgot my password on the sign-in page.
      • If prompted, select I think someone else is using my Microsoft account and follow the recovery steps.
    3. Use the sign-in helper tool if the email or password was changed.
      • It can identify account problems and guide the next steps.
    4. If access is restored, immediately review and fix account settings that may have been changed:
      • connected accounts
      • forwarding
      • automatic replies
      • Then change the password again to a strong one and review recent sign-in activity on Security basics.
    5. If the account is temporarily blocked because of unusual sign-in activity, unblock it by resetting the password.

    Important limits:

    • Microsoft support agents cannot send password reset links or access and change account details.
    • If standard recovery steps do not work, use the support contact flow for technical support.

    Helpful entry points from Microsoft Support:

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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