Outlook/Email/Team connectivity issue

Prathmesh Munoth 0 Reputation points
2026-11-13T02:53:53.1766667+00:00

Is there any update on restoration time? We are unable to send and receive emails from almost midnight.

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

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  1. Helen Luu 3,735 Reputation points Independent Advisor
    2026-11-13T04:47:05.2433333+00:00

    Hello @Prathmesh Munoth

    According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR. At the moment, please help me to follow the next update in Microsoft 365 admin portal if you are an admin by following the instruction:

    • Sign in to the Microsoft 365 Admin Center.
    • Go to Health > Service Health.
    • Search for Issue ID: MO1550821.
    • Select the issue and expand the details to review the latest updates, affected services, impact, and remediation information.

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    Since this is a worldwide incident, the Microsoft product team is doing their best to resolve the issue as soon as possible.

    If you do not have permission to view the incident in the admin center, you can check Microsoft's public service status page for available updates without signing in: https://status.cloud.microsoft/

    I'll continue to monitor this case and let you know if there is any update.

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  2. AI answer

    2026-11-13T02:54:31.0366667+00:00

    Microsoft is currently reporting a Microsoft 365 service degradation in which users may be unable to connect to multiple services, but no confirmed public restoration time is available at present.^1^

    The reported Exchange Online send/receive failures and Teams connectivity problems are consistent with that broader incident. Avoid changing Outlook profiles, reinstalling clients, or modifying mail settings while the incident remains active.

    Check your tenant-specific status and ETA

    A Microsoft 365 administrator should:

    1. Sign in to the Microsoft 365 admin center.
    2. Go to Health → Service health.
    3. Under Active issues Microsoft is working on, open the Microsoft 365, Exchange Online, or Teams incident.
    4. Review:
      • Status
      • User impact
      • Last updated
      • All updates, where Microsoft posts recovery progress and any estimated restoration time

    Service health can be viewed by users assigned an appropriate role, including Service Support Administrator or Helpdesk Administrator.^2^

    The status meanings are:

    • Restoring service: Microsoft has identified corrective action and is bringing the service back to health.
    • Extended recovery: most users may recover first, but restoration across all affected systems will take additional time.
    • Service restored: Microsoft has confirmed that corrective action resolved the issue.^2^

    If the tenant dashboard does not show the incident, select Report an issue on the Service health page. Microsoft will compare the report with telemetry and reports from other organizations. Administrators can also open the incident and select Manage notifications for this issue to receive status updates.^2^

    References

    1. Service Health Status - Microsoft
    2. How to check Microsoft 365 service health
    AI-generated content may be incorrect. Read our transparency notes for more information.

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