Outlook is down here in NZ also

Microsoft has not published a confirmed restoration time for the current Microsoft 365 outage affecting New Zealand, so continue using the iPhone and monitor Microsoft’s service status rather than changing the laptop’s Outlook configuration while the incident remains active.^1^

Check the current recovery status

• Personal/home account: Check Microsoft’s public service status page linked from its service-health guidance.
• Microsoft 365 business account: An administrator can open Microsoft 365 admin center → Health → Service health, select the Outlook/Exchange incident, and read All updates. Look for Service restored; Restoring service means recovery is still underway and may not yet have reached everyone.^2^

The published next-update time is not a promise that service will be restored at that time.

Access email from the laptop meanwhile

Open a browser on the laptop and sign in to Outlook on the web. If that works, the mailbox is available and the temporary problem is limited to Classic Outlook on that computer. Continue using the browser without removing or recreating the Outlook account.

If service is restored but Classic Outlook still fails

1. Check the status bar at the bottom of Outlook.
2. If it says Working Offline, select Send/Receive → Work Offline once to return online.
3. Select Send/Receive and check whether messages synchronize.^3^
4. If it remains Disconnected or Trying to connect, open Windows Get Help, run the Classic Outlook connectivity troubleshooter, and follow its findings. It requires Windows 10 or later and does not apply to new Outlook.^4^

Do not reinstall Outlook or delete its profile solely because of the active outage; those actions will not repair a Microsoft service interruption.

References

1. Outlook still down? Microsoft outage hits users of 365 service ... - RNZ
2. How to check Microsoft 365 service health
3. [New Outlook](https://support.microsoft.com/outlook/i-can-t-send-or-receive-messages-in-outlook#have-you-changed-your-password-recently)
4. Classic Outlook troubleshooters | Microsoft Support