no support

Use Microsoft’s official online support page to request chat or a callback instead of repeatedly calling numbers that disconnect or reach an unrelated fax or medical-alert service.

For Microsoft 365 Personal or Family

1. Open Microsoft Support.
2. Select Personal account, then Get help under Microsoft technical support.
3. Sign in with the Microsoft account linked to your Microsoft 365 subscription.
4. Describe the problem and continue through the prompts.
5. Select Chat or request a callback if offered.

Microsoft routes consumer support according to the product and issue, so a direct telephone connection is not always available. The official workflow may offer chat after diagnosing the problem online.^1^

For Microsoft 365 Business

A Microsoft 365 administrator should:

1. Sign in at https://admin.cloud.microsoft.
2. Select Help & support in the lower-right corner.
3. Enter a description of the problem.
4. Select Contact Support.
5. Choose Phone or Email, enter the contact details, and select Contact me. The pane should display the expected wait time.^2^

If you are not the administrator, ask your organization’s Microsoft 365 administrator or IT department to create the support request.

Avoid unofficial or incorrect numbers

Do not call a number shown in a pop-up or error message. Genuine Microsoft error messages do not include telephone numbers, and Microsoft does not make unsolicited calls offering technical support.^3^

If a number reaches a fax machine, medical-alert provider, or another unrelated service:

• End the call.
• Do not provide passwords, payment details, verification codes, or remote access.
• Use only the official support page above.
• If money or account information was already provided, contact the bank immediately, change the Microsoft account password, and report the incident through Microsoft’s scam-reporting option.

References

1. Contact Microsoft customer support | Microsoft Support
2. TELEPHONE SUPPORT FOR 365 - Microsoft Q&A
3. Avoid and report Microsoft technical support scams | Microsoft Support