Is anyone else experiencing the same issue as me? I ran into an error when accessing Outlook this morning

Baker Florence 20 Reputation points
2026-11-13T02:13:22.6966667+00:00

I need to access Outlook for work this morning, but everything seems to be running very slowly.

Outlook | Web | Outlook on the web for business | Email
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  1. Michelle Nguyen 2,860 Reputation points Independent Advisor
    2026-11-13T02:17:31.53+00:00

    Hi @Baker Florence

    Thank you for sharing your situation.

    I'm experiencing a similar issue on my end as well. Microsoft has recently acknowledged a new incident (MO1550821) regarding connectivity issues affecting multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and other services.

    User's image

    If you are an admin, you can review Microsoft's service health advisory directly through the Microsoft 365 Admin center. If you're an end user without admin permissions, kindly reach out to your Microsoft 365 administrator and ask them to monitor this incident and keep you informed of any relevant updates.

    I hope the issue will be resolved soon.

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  2. AI answer

    2026-11-13T02:13:35.3266667+00:00

    Yes. A widespread Exchange Online or Outlook service issue can cause Outlook to run slowly, including slow message opening, delays sending mail, and “Outlook is retrieving information from the server.”

    Check these first:

    1. If Microsoft 365 admin access is available, sign in to the Microsoft 365 portal and open Service health to see whether other customers are affected.
    2. Check for local network issues that can also cause slowness, such as problems with the proxy server, firewall, or Internet service provider.
    3. Make sure the latest Outlook updates are installed.
    4. If the issue continues in classic Outlook on Windows, run the Classic Outlook Advanced Diagnostics troubleshooter in the Get Help app. It does not work in new Outlook for Windows.
    5. If Outlook is integrated with Skype for Business Online, disable that integration in Lync > Tools > Options > Personal, clear the Personal information manager check boxes, then restart Outlook and Lync.

    If the problem is due to a service incident, the issue should clear after Microsoft resolves the event.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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